Operations Supervisor Jobs

About The Position

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
• Help lead the store toward consistent achievement of Total Monthly Income goals through foundational excellence and performance-based leadership for front-of-house and alterations teams.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock processes, repairs, and merchandise quality standards.
• Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
• Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Rewarding environment and competitive pay.
• Dayforce Wallet with early pay access.
• Referral incentive program.
• Dream Maker discount after the first pay period.
• Vision care.
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
• 401(k) program.
• Discount for identity theft protection.
• Home and auto insurance discounts.
• Mobile discounts.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.