Distribution Operations Supervisor

Walgreens•Waxahachie, TX

About The Position

The Distribution Operations Supervisor oversees a designated functional area in a distribution center, coordinating team activities and monitoring productivity, work quality, and operational performance against key performance indicators. In partnership with management, the supervisor helps define resource needs and works within budget and staffing parameters to meet business objectives. The role monitors inventory and merchandise movement through SIMS/AS-400 applications and uses available performance-management tools to coach and manage team members. The supervisor supports training and engagement, maintains communication across teams, and monitors compliance with distribution center procedures and safety requirements. The role also uses operational reports and computer applications to manage daily performance, participates in staffing and administrative activities, and advocates for continuous improvement, including LEAN initiatives.

Requirements

Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of experience collaborating on or leading team projects; or High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing other managerial tasks, such as monitoring work or taking attendance.
Experience using the Microsoft Office suite.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

Bachelor’s degree and at least 1 year of experience working in a distribution center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using the Microsoft Office suite.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise a group of Team Members in a designated functional area in the Distribution Center.
Monitor team members’ productivity and work quality, and manage performance using progress summaries, retraining, job performance assessments, performance improvement plans, and other disciplinary actions as needed.
Mentor team members through on-the-job training and may collaborate with the DC Trainer on new team member orientation and training checklists.
Conduct 15-minute Observe, Coach, and Recognize (OCR) sessions as necessary.
Recommend and assist in developing training curricula.
Conduct Management by Walking Around (MBWA) to support safety, address concerns, communicate essential information, and enforce distribution center guidelines.
Establish and cultivate team member morale and engagement, and encourage participation in workplace activities and events.
Establish positive communication channels between cross-functional teams.
Enter daily performance forecasts into the DC productivity/efficiency report, such as DC Big Boy.
Use and update system computer applications for proper operation and reporting.
Use performance management, KPI, DC Balancing and Flow, and other reports to manage daily functional area performance.
Ensure compliance with applicable Centers of Excellence standard operating procedures.
Advocate for and participate in continuous improvement, particularly LEAN initiatives, to improve processes and reduce waste.
Work with management to measure performance compliance and requirements, and direct appropriate actions by team members and equipment to maintain required performance levels.
Maintain required records for team members, equipment, and KPIs under their responsibility.
Participate in administrative activities, including defining resource needs and working within budget and staffing parameters.
Assist with daily staffing needs, including vacations, turnover, and volume monitoring.
Participate in the reporting, follow-up, investigation, or disciplinary processes related to team member concerns.
Promote a safe environment and comply with company policies and applicable government regulations concerning safety and environmental handling of products, packaging, and related items.