Supervisor Residential Operations (Home Manager)

AbleLight•St. Peters, MO

About The Position

At AbleLight, the Supervisor of Residential Operations (Home Manager) models person-centered practices and ensures dignity and respect for individuals with intellectual and developmental disabilities while supervising Direct Support Professionals (DSPs). The role ensures high-quality, person-centered services, regulatory compliance, and effective staff supervision. It serves as a liaison among the DSP team, program management, families, and external stakeholders, promoting dignity, independence, and inclusion. Under the direction of the Manager of Residential Operations, the position coordinates programming and services through staff development, individual support plans, and collaboration. The role combines direct support with administrative and supervisory responsibilities. It delivers daily care aligned with each individual's Individual Support Plan (ISP), coordinates appointments and activities, maintains records and residential operations, and supports staff through scheduling, coaching, onboarding, and training. The position requires flexibility across residential settings and hours, including rotating on-call responsibilities during evenings and weekends.

Requirements

High school diploma or equivalent.
At least one year of experience in an IDD setting through work, volunteering, or education.
Ability to be flexible regarding hours and residential settings to assist colleagues and people served.
Ability to work a schedule that includes both direct support/program and administrative/office workdays, with rotating on-call responsibilities during evenings and weekends.
Adult CPR and first aid certification if required by local agencies.
A driver's license if the role involves driving others or one is required by state regulations.
Knowledge of serving others, quality and continuous improvement processes, organizational skills, and effective use of technology.
Supervisory skills, including delegation, communication, collaboration, listening, and conflict resolution.
Ability to manage multiple priorities, give and receive feedback, hold oneself and others accountable, and pursue personal development.

Nice To Haves

Six months or more of leadership experience, such as project management, team or task leadership, or supervision.

Responsibilities

Deliver holistic, person-centered daily care with dignity and respect in alignment with each individual's Individual Support Plan (ISP).
Provide personal care, including bathing, dressing, bathroom assistance, and housekeeping.
Prepare and serve meals according to individual diet plans.
Administer medication as documented under a nurse's direction and supervision.
Use AbleLight electronic medical record and human resource technology to complete timely, accurate, objective documentation in accordance with medical orders, state requirements, and organizational procedures.
Enter service delivery information into the EMR and mentor and provide feedback to others on documentation.
Support ISPs that promote quality of life, engaging activities, personal goals, and spiritual supports.
Maintain general event reporting in accordance with medical orders, state requirements, abuse reporting rules, court orders, and AbleLight procedures.
Schedule and accompany individuals to medical appointments, outings, and errands.
Facilitate communication among DSPs, program managers, families, and external stakeholders.
Manage shopping-related tasks and vehicle maintenance.
Collaborate with interdisciplinary support teams, including nursing and behavior teams.
Maintain professional conduct, confidentiality, and collaborative working relationships with colleagues, leadership, people served, parents, and guardians.
Supervise DSP colleagues in partnership with the Manager of Residential Operations and bring forward recommendations for service quality and process improvements.
Escalate issues to the manager as needed.
Oversee DSP schedules, attendance, and performance; delegate work; conduct regular check-ins; and provide coaching, feedback, and mentoring.
Facilitate team meetings and communicate organizational updates.
Welcome, onboard, and train new colleagues in partnership with operational leaders, human resources, quality, and nursing; identify additional staff training and development needs.
Coordinate implementation of standard operating procedures for assigned residential homes.
Audit health appointments and ISPs, monitor medical supplies and prescriptions, and complete monthly facility audits.
Order food and supplies and allocate receipts to house and program financial records.
Reconcile and enter personal funds records.
Maintain a clean, safe, and healthy residential environment.
Maintain a master calendar of appointments, facility activities, and meetings.
Ensure adherence to state and federal regulations, including Medicaid and HCBS Waiver requirements.
Maintain accurate service delivery documentation, incident reports, and progress notes.
Monitor compliance with ISPs and Behavior Support Plans.
Audit records, promptly correct discrepancies, participate in internal audits and accreditation processes, and address corrective actions from compliance reviews.