Residential Group Home Manager

Alternative Services Connecticut•Colchester, CT

7d•Onsite

About The Position

The Residential Manager manages all program services and operations for a residential group home, including personnel, policy and procedure, program development, fiscal management, and consumer services. The role oversees residential staff and house operations, supports consumers’ habilitative needs, and ensures compliance with Agency policies, Connecticut DDS regulations, licensing requirements, and applicable state and federal laws. The manager reports directly to the Program Coordinator or a designated substitute. The schedule listed is Friday and Monday through Thursday, 7 a.m. to 3 p.m., with Saturday and Sunday off; the schedule may depend on the needs of the individuals and program. The manager may need to cover vacant shifts, share biweekly on-call coverage with the Assistant Residential Manager, and travel during the workday using an Agency or personal vehicle.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes needed to supervise specialized residential care facilities.
Ability to demonstrate effective leadership through excellent role modeling.
Valid driver’s license and ability to be insured by the Agency’s insurance company throughout employment.
Ability to travel during the workday using an Agency vehicle or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain CPR, First Aid, PMT, and DDS State Medication Administration certifications.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.
Availability to work the listed schedule, cover vacant shifts when necessary, and share biweekly on-call coverage.
Thorough working knowledge of Agency policies and procedures, and ability to follow applicable consumer, safety, emergency, licensing, and regulatory requirements.

Responsibilities

Manage residential program services and operations, including personnel, program development, fiscal management, and consumer services.
Cover vacant shifts when coverage cannot be found and share on-call coverage with the Assistant Residential Manager on a biweekly basis.
Conduct subordinate performance appraisals; supervise residential personnel under Agency policy, the union contract, DDS regulations, and applicable laws; and complete disciplinary or commendation documentation as needed.
Participate in hiring with the supervisor and Human Resources Administrator, conduct interviews, make recommendations, and maintain accurate personnel information.
Prepare biweekly payroll and work with the supervisor and Behaviorist to ensure appropriate staffing levels.
Ensure staff are notified of and attend relevant training, complete corrective actions, and receive orientation and training; provide personnel training as required.
Manage house and consumer finances in accordance with Agency policies and DDS regulations.
Ensure timely, accurate implementation and documentation of emergency procedures, preventive maintenance, and vehicle maintenance and mileage; submit the latter information to the Program Coordinator monthly.
Chair monthly staff meetings, ensure minutes are accurately recorded, and submit them for review by the Program Coordinator.
Work with the supervisor and support team to complete the home’s Plan of Correction, and coordinate with the Program Coordinator and Clinical team to prepare for licensing and QSR inspections.
Ensure documentation, reports, and assessments are completed accurately and on time, including materials needed for the individual plan and team review.
Promote positive relationships among staff, external agencies, and internal personnel, and maintain a habilitative environment that demonstrates active treatment, respect, and dignity for consumers.
Report incidents in accordance with policy and state regulations, ensure incident reports are completed correctly, and ensure appropriate follow-up; promptly report unusual occurrences and rights violations to the appropriate personnel.
Oversee program implementation through direct observation; serve on the interdisciplinary team and attend meetings; coordinate consumer-specific training with clinical personnel and ensure staff attendance and corrective action when needed.
Work cooperatively with clinical personnel to meet individuals’ habilitative needs; audit consumer program, case, and medical books; review and approve staff duties and consumer paperwork; and participate in developing and carrying out plans for consumers and the home.
Advocate for consumers, act as an appropriate role model, and treat individuals with respect and dignity.
Distribute medications according to consumer medication schedules, DDS Medication Certification guidelines, and Agency policies.
Assist with supervising and safely transporting consumers to community activities, day programs, social events, medical appointments, and other destinations.
Follow emergency procedures for events such as fires, hurricanes, power outages, accidents, and other serious incidents affecting residents.
Maintain the home’s safety, appearance, and cleanliness; conduct sanitation and safety inspections of internal and external areas and equipment; make minor repairs and alert a supervisor to potential major problems.
Know individuals’ locations at all times and follow Agency policies and procedures, including medication administration, key control, individual plans, evacuation, emergency procedures, and licensing requirements.
Implement and uphold legal and program commitments to consumers and requirements of Connecticut DDS, ASI, and other applicable agencies; monitor program and staff compliance and ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Conduct investigations as directed by the Executive Director or designee.
Attend in-service training, seminars, and other professional development opportunities; participate in staff meetings and training; and obtain instructor certification when required.
Perform other duties assigned by the Program Coordinator or upper management.