Residential Group Home Manager

Alternative Services Connecticut•Old Lyme, CT

2d•Onsite

About The Position

The Residential Manager manages all program services and operations for a residential group home, including personnel, policies and procedures, program development, fiscal management, and consumer services. The manager oversees residential staff and supports consumers’ habilitative needs, safety, dignity, and participation in community activities. This role works closely with the Program Coordinator, Assistant Residential Manager, behaviorist, clinical team, guardians, families, and external agencies to maintain program quality and compliance with Agency policies, Connecticut DDS regulations, licensing requirements, and applicable state and federal laws. The manager maintains personnel and consumer documentation, manages house and consumer finances, coordinates training, oversees medication administration, and monitors the home’s safety, cleanliness, maintenance, and readiness for inspections. The position includes scheduled work from 8 a.m. to 4 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday, with Saturday and Sunday off; the schedule may vary to meet program needs. The manager is expected to work additional hours when necessary, cover vacant shifts when coverage cannot be found, and share bi-weekly on-call coverage with the Assistant Residential Manager. The role may require travel using an Agency or personal vehicle and the ability to lift up to 75 pounds, transfer individuals, and physically intervene when required.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual diagnosis; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes needed to supervise specialized residential care facilities.
Ability to demonstrate effective leadership and serve as an excellent role model.
Valid driver’s license and ability to be insured by the Agency’s insurance company throughout employment.
Ability to travel as part of daily work using an Agency vehicle or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain CPR, First Aid, PMT, and DDS State Medication Administration certifications.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.
Ability to work regularly scheduled hours and additional hours outside the schedule when needed to meet program staffing requirements.
Ability to hold medication-administration certification and CPR/First Aid cards.
Thorough working knowledge of Agency policies and procedures.

Responsibilities

Manage all residential program services and operations, including personnel, policies and procedures, program development, fiscal management, and consumer services.
Work vacant shifts when coverage cannot be found and share bi-weekly on-call coverage with the Assistant Residential Manager.
Conduct subordinate performance appraisals, supervise residential personnel, and complete disciplinary actions or commendations as needed.
Participate in hiring with the supervisor and Human Resources Administrator; conduct interviews, make recommendations, and maintain accurate personnel information.
Prepare bi-weekly payroll and work with the supervisor and behaviorist to ensure appropriate staffing levels.
Ensure staff are notified of and attend relevant trainings, and complete corrective actions as needed.
Manage house and consumer finances in accordance with Agency policies and DDS regulations.
Ensure timely and accurate emergency-procedure documentation, preventive maintenance, and vehicle maintenance and mileage records; submit required records to the Program Coordinator monthly.
Chair monthly staff meetings, ensure minutes are accurately recorded, and submit them for review by the Program Coordinator.
Coordinate completion of the home’s Plan of Correction with the supervisor and support team, and work with the Program Coordinator and clinical team to prepare for licensing and QSR inspections.
Ensure documentation is completed accurately and on time, and foster positive relationships with staff, internal personnel, and outside agencies.
Maintain a habilitative environment that demonstrates active treatment and respect for consumers’ dignity.
Report incidents in accordance with policy and regulations, ensure incident reports are completed correctly, and follow up as needed.
Oversee implementation of program requirements through direct observation and monitor staff and program compliance.
Serve on the interdisciplinary team, attend meetings, and ensure required reports and assessments for individual plans and team reviews are available and completed on time.
Coordinate consumer-specific training with clinical personnel, ensure staff attendance, and complete corrective actions as needed.
Work with clinical personnel to meet individuals’ habilitative needs; audit consumer program, case, and medical books; and review and approve staff duties and consumer paperwork.
Participate in developing and carrying out plans to meet consumer and home needs; advocate for consumers and model respectful treatment.
Administer medications according to consumer schedules, DDS Medication Certification guidelines, and Agency policies.
Assist in supervising and safely transporting consumers to community activities, day programs, social events, and medical appointments.
Follow emergency procedures for fires, hurricanes, power outages, accidents, and other serious incidents; maintain the home’s safety, appearance, and cleanliness; conduct safety and sanitation inspections; and make minor repairs or alert a supervisor to major issues.
Know consumers’ locations and follow Agency policies and procedures, including medication administration, key control, individual plans, evacuation and emergency procedures, licensing regulations, and DDS contracts.
Immediately alert appropriate personnel to problems or unusual occurrences and complete incident and workers’ compensation reports accurately and promptly.
Adhere to legal and program commitments to consumers and requirements of Connecticut DDS, ASI, and other state and federal agencies; ensure consumer programs are followed.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Immediately report and respond to violations of individual rights by notifying the Executive Director or designee; conduct investigations as directed.
Attend in-service training, seminars, and other professional-development opportunities; provide Agency personnel training as required; orient and train staff; and participate in staff meetings and trainings.
Maintain required medication-administration and CPR/First Aid certifications and may be required to become a certified instructor, for example in CPR, First Aid, or PMT.
Perform other duties assigned by the Program Coordinator or upper management.