Residential Group Home Manager (129-001)

Venture Community Services Inc•Southbridge, MA

2d•$24 - $25

About The Position

Venture Community Services supports individuals facing diverse challenges through a compassionate workforce and innovative practices that encourage independence, empowerment, and opportunity. The Residential House Manager oversees Direct Support Professionals, the health and safety of people served, and day-to-day residential site operations. The position reports to the Residential Program Director and is compensated hourly. The manager must be able to work a flexible schedule based on staffing and care needs. The posted full-time schedule is Monday and Tuesday, 12 p.m.–8 p.m., and Wednesday through Friday, 9 a.m.–5 p.m. The role emphasizes empathy, compassion, teamwork, a commitment to excellence, willingness to learn, and interest in a challenging growth opportunity. The manager ensures that the residence complies with applicable DDS regulations and agency policies, maintains a clean, well-maintained, home-like environment, and protects the rights, dignity, and confidentiality of people served and employees. The role includes staff supervision and development; administrative, scheduling, payroll, budget, and documentation duties; coordination with families, service providers, and agencies; and oversight of individual support, health care, and ISP goals. The manager also serves as Human Rights Officer and oversees designated health and safety functions. The position requires flexibility for program coverage, weekends, holidays, and emergencies. A B.A. or B.S. degree is preferred, with one year of human services experience. A Registered Behavioral Technician certification is required upon hire or within 90 days. Applicants must be at least 21, have a high school diploma or GED, a valid driver’s license, and be available by telephone for daily contact. Daily use of a car on site is preferred but not required.

Requirements

B.A. or B.S. degree preferred, with one year of experience in human services.
Registered Behavioral Technician certification upon hire or within 90 days of hire.
Must be at least 21 years old.
High school diploma or GED.
Valid driver’s license.
Available by telephone for daily contact.
Ability to work and promote a flexible schedule based on staffing, care, and program coverage needs.
Ability to manage multiple priorities and maintain effective time-management skills.
Good written and verbal communication skills and excellent interpersonal skills.
Ability to plan and organize administrative duties and the activities of others.
Ability to exercise judgment that does not jeopardize the health and safety of individuals supported.
Ability to advocate and establish rapport with people supported, families, coworkers, and service providers.
Ability to motivate staff and people supported.
Daily use of a car on site is preferred but not required.

Nice To Haves

B.A. or B.S. degree.
Daily use of a car on site.

Responsibilities

Maintain a work site that reflects the agency’s core values and protects confidentiality and the rights of people served and employees.
Ensure residential operations comply with DDS regulations, agency policies, and applicable quality-of-life standards.
Maintain a clean, well-maintained, home-like residence that meets agency and OQE standards.
Serve as Human Rights Officer and ensure that people served and residential staff receive required Human Rights training.
Communicate with parents, guardians, day programs, physicians, pharmacists, Program Directors, and funding sources.
Coach, train, develop, and supervise Direct Support Professionals and the Assistant Residential House Manager; facilitate staff meetings and provide feedback and evaluations.
Ensure staff certifications, training, Behavior Plan implementation, and related data collection are maintained.
Maintain records and daily documentation, ensure data is recorded appropriately, and submit required weekly and monthly paperwork on time.
Oversee MAP compliance and ensure required staff certifications are current.
Prepare, verify, and submit payroll and mileage records within required timelines.
Maintain the residential house master schedule, arrange programmatic coverage using allotted FTEs, and prepare schedules four weeks in advance.
Manage or delegate the residential house budget and individual personal-needs spending accounts; maintain the program within its fixed monthly budget and submit an accurate monthly house budget.
Monitor utility use and cost effectiveness, arrange reimbursement as needed, and ensure maintenance and repair needs are promptly reported and inspections are maintained.
Report work-site injuries to the Program Director and Human Resources and implement ADA requirements with the Director of Human Resources & Professional Development.
Coordinate medical, dental, and psychiatric services for people served, including accurate doctors’ orders and prescriptions.
Assign advocates for individuals living in the home and delegate advocate responsibilities.
Oversee implementation of ISP goals and attend ISP meetings as requested by the Program Director.
Attend meetings with other agencies’ management and DDS when requested by the Program Director.
Maintain required First Aid, CPR, MAP, and Safety Care certifications; complete agency orientation and training specific to program needs.
Complete required forms, questionnaires, and reports.
Work flexibly to support program coverage, weekends, holidays, and program emergencies.