Client Operations Supervisor

Barry's•Scottsdale, AZ

About The Position

The Client Operations Supervisor is the first point of contact for Barry’s clients and leads hospitality and the execution of daily studio operations. The role supports the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, brand standards, and studio facilities. It includes assisting clients with class selections, membership questions, Fuel Bar orders, and retail, while contributing to a strong Barry’s community and a consistent client experience. The supervisor leads on-duty operations, supports and develops studio team members, and helps implement hospitality processes and marketing activities. The role also oversees client inquiry follow-through, studio systems, loyalty and milestone programs, inventory, retail and Fuel Bar service, and the cleanliness and upkeep of studio facilities. The position represents Barry’s culture and values within the studio and fitness community.

Requirements

Strong customer service skills.
Availability to work five shifts, including weekends and public holidays.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and optimistic attitude.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Effective team-player skills.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.

Responsibilities

Lead on-duty operations, including class check-ins and studio opening and closing in accordance with policies and procedures.
Support management of studio staff on duty and develop effective, cooperative relationships with clients and staff.
Support studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach.
Assist with Fuel Bar and retail inventory control and counts.
Partner with the Senior/General Manager and Assistant General Manager to implement hospitality processes and ensure consistent team training and ongoing skills development.
Train and develop team members to support a consistent client experience and uphold Barry’s mission, vision, values, and hospitality standards.
Oversee implementation and execution of milestone, loyalty, and surprise-and-delight programs, including celebrating special events in accordance with guidelines to drive community and retention.
Manage studio systems, including Zendesk and Brandbot.
Resolve or escalate client matters promptly and ensure appropriate follow-through on client inquiries.
Assess client needs, maintain service quality standards, evaluate client satisfaction, and communicate studio promotions and special events.
Lead prompt and effective internal and external communication.
Maintain brand standards and studio facilities, including laundry, Red Room maintenance, locker-room cleaning, and overall studio cleanliness.
Conduct weekly studio facilities walk-throughs and audits in partnership with the Senior/General Manager, Assistant General Manager, or Facilities Lead.
Deliver retail and Fuel Bar customer service, including pre- and post-class orders and merchandising.
Identify opportunities to drive sales and elevate the client experience.
Uphold Barry’s community and culture standards and live the company mission, vision, and values.
Represent the Barry’s brand within the studio and fitness community, and participate in and enhance the community with studio and regional teams.