Client Operations Supervisor

Barry's•Mill Valley, CA

5d•$25 - $25

About The Position

As a Client Operations Supervisor, you are the first point of contact for Barry’s clients and lead hospitality and the execution of daily studio operations. You support the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, brand standards, and studio facilities. You assist clients with class selections, membership queries, Fuel Bar orders, and retail, helping build a strong Barry’s community through customer service. Barry’s describes its fitness offering as an immersive, high-intensity, one-hour strength and cardio interval workout. Classes alternate between weights and treadmill running and focus on a different muscle group each day. Smoking is prohibited in indoor areas of Barry’s studios and corporate offices.

Requirements

Strong customer service skills.
Availability to work five shifts, including weekends and public holidays.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and optimistic attitude.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Effective team-player skills.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old to apply.

Responsibilities

Lead on duty, ensuring seamless class check-ins and studio opening and closing in accordance with policies and procedures.
Support the management of studio staff on duty.
Develop effective and cooperative relationships with clients and staff.
Support the Senior/General Manager and Assistant General Manager with studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach.
Assist with Fuel Bar and retail inventory control and counts.
Partner with the Senior/General Manager and Assistant General Manager to implement hospitality processes and ensure team members are consistently trained and continue to develop their skills.
Train and provide ongoing development to team members to support a consistent client experience and uphold the company mission, vision, values, and hospitality standards.
Oversee implementation and execution of milestone, loyalty, and surprise-and-delight programs, and celebrate special events in accordance with guidelines to support community and retention.
Manage studio systems, including Zendesk and Brandbot.
Ensure client matters are resolved or escalated promptly and that client inquiries receive consistent follow-through.
Assess client needs, maintain service quality standards, evaluate client satisfaction, and communicate studio promotions and special events.
Lead prompt and effective internal and external communication.
Maintain brand standards and studio facilities, including laundry, Red Room maintenance, Locker Room cleaning, and overall studio cleanliness.
Conduct weekly studio facilities walk-throughs and audits in partnership with the Senior/General Manager, Assistant General Manager, or Facilities Lead.
Deliver retail and Fuel Bar customer service, including pre- and post-class Fuel Bar orders.
Maintain merchandising and brand standards, and identify opportunities to drive sales and elevate the client experience.
Uphold Barry’s community and culture standards and live the company mission, vision, and values daily.
Represent the Barry’s brand within the studio and throughout the fitness community.
Participate in and enhance the community with studio and regional teams.