Client Operations Supervisor

Barry's•Los Angeles, CA

12d

About The Position

As a Client Operations Supervisor, you are the first point of contact for Barry’s clients and lead hospitality and the execution of daily studio operations. You support the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, upholding brand standards, and maintaining studio facilities. You lead hospitality and assist clients with class selections, membership inquiries, Fuel Bar orders, and retail. The role includes leading studio operations while on duty, supporting staff, building effective relationships with clients and team members, and helping implement marketing, hospitality, and client-retention initiatives. You also oversee client service delivery, studio systems, inventory, retail and Fuel Bar operations, and facility cleanliness. The position requires representing Barry’s brand and culture and helping create a consistent, welcoming client experience.

Requirements

Strong customer service skills.
Availability to work five shifts, including weekends and public holidays.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient and courteous listening skills, with the ability to show empathy.
A can-do attitude when responding to client requests.
Cooperative manner and optimistic attitude.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Ability to work effectively as a team player.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old to apply.

Responsibilities

Lead studio operations while on duty, including class check-ins and studio opening and closing in accordance with policies and procedures.
Support management of studio staff on duty and develop effective, cooperative relationships with clients and staff.
Support the Senior/General Manager and Assistant General Manager with studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach.
Assist with Fuel Bar and retail inventory control and counts.
Partner with the Senior/General Manager and Assistant General Manager to implement hospitality processes and ensure team members are trained and their skills are continually developed.
Train and provide ongoing development to team members to support a consistent client experience and uphold Barry’s mission, vision, values, and hospitality standards.
Oversee implementation and execution of milestone, loyalty, and surprise-and-delight programs, and celebrate special events in the studio in accordance with guidelines to support community and retention.
Manage studio systems, including Zendesk and Brandbot.
Resolve or escalate client matters promptly and ensure consistent follow-through on client inquiries.
Assess client needs, maintain service quality standards, evaluate client satisfaction, and communicate studio promotions and special events.
Lead prompt and effective internal and external communication.
Maintain brand standards and studio facilities, including laundry, Red Room maintenance, locker room cleaning, and overall studio cleanliness.
Carry out weekly studio facilities walkthroughs and audits in partnership with the Senior/General Manager, Assistant General Manager, or Facilities Lead.
Deliver retail and Fuel Bar customer service, including Fuel Bar pre- and post-class orders and merchandising.
Identify opportunities to drive sales and elevate the client experience.
Uphold Barry’s community and culture standards and live the company mission, vision, and values daily.
Represent the Barry’s brand within the studio and throughout the fitness community.
Participate in and help enhance the community with studio and regional teams.