Client Operations Supervisor

Barry's•Los Angeles, CA

13d•$25 - $25

About The Position

The Client Operations Supervisor is the first point of contact for Barry’s clients and leads hospitality and day-to-day studio operations. The role supports the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, brand standards, and studio facilities. It also assists clients with class selections, membership questions, Fuel Bar orders, and retail purchases. The supervisor leads on-duty operations, supports and develops studio staff, and helps ensure a consistent, high-quality client experience. Responsibilities include supporting studio marketing and community initiatives, managing client inquiries and studio systems, overseeing hospitality programs, maintaining facilities and cleanliness, and delivering retail and Fuel Bar service. Barry’s describes itself as the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Its classes alternate between weights and treadmill running, with each day focused on a different muscle group. Smoking is prohibited in indoor areas of Barry’s studios and corporate offices.

Requirements

Strong customer service skills.
Availability to work five shifts, including weekends and public holidays.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and optimistic attitude.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Effective team player.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old.

Responsibilities

Lead on-duty operations, including class check-ins and studio opening and closing in accordance with policies and procedures.
Support management of studio staff on duty and build effective, cooperative relationships with clients and staff.
Support the Senior/General Manager and Assistant General Manager with studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach.
Assist with Fuel Bar and retail inventory control and counts.
Partner with studio management to implement hospitality processes and ensure team members are trained and continually develop their skills.
Train and provide ongoing development to team members to support a consistent client experience and uphold the company’s mission, vision, values, and hospitality standards.
Oversee the implementation and execution of milestone, loyalty, and surprise-and-delight programs, and celebrate special events in accordance with guidelines to support community and retention.
Manage the Zendesk and Brandbot studio systems.
Resolve or escalate client matters promptly and ensure appropriate follow-through on client inquiries.
Assess client needs, maintain service quality standards, evaluate client satisfaction, and communicate studio promotions and special events.
Lead prompt and effective internal and external communication.
Maintain brand standards and studio facilities, including laundry, Red Room maintenance, locker room cleaning, and overall studio cleanliness.
Conduct weekly studio facilities walk-throughs and audits in partnership with the Senior/General Manager, Assistant General Manager, or Facilities Lead.
Deliver customer service for retail and the Fuel Bar, including pre- and post-class orders.
Maintain merchandising and brand standards, and identify opportunities to drive sales and improve the client experience.
Uphold Barry’s community and culture standards and represent the brand within the studio and fitness community.
Participate in and enhance the community alongside studio and regional teams.