Senior Manager, Strategic Planning & Operations
American Express • New York, NY2d
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Sr Manager - Strategic Planning & Operations
American Express•New York, NY
About The Position
American Express Global Commercial Services (GCS) is a leading payments issuer and partner for businesses of all sizes. The Global Commercial Services Marketing team (GCSM) aims to make business membership essential through marketing that drives demand and deepens customer engagement across the customer lifecycle. A new Strategic Planning & Operations function is being established to support GCSM’s evolution by shaping its strategic agenda, driving disciplined prioritization, and helping senior leaders decide where and how Marketing invests. The Senior Manager, Strategic Planning & Operations will shape GCSM’s strategic priorities and translate enterprise and business objectives into a focused marketing agenda. The role evaluates opportunities, identifies trade-offs, and develops recommendations to help senior leaders focus on initiatives with the greatest customer and business impact. Working with senior leaders across Marketing, Product, Technology, ECMX, and other functions, the Senior Manager leads strategic analyses, facilitates decisions on high-priority initiatives, and aligns GCSM priorities with broader enterprise objectives. Success requires strategic thinking, analytical rigor, executive communication, and the ability to influence across a complex, matrixed organization while navigating ambiguity and turning complex problems into clear choices and actionable recommendations.
Requirements
- Proven experience in strategy, strategic planning, management consulting, marketing strategy, business operations, or related functions.
- Strong strategic thinking and problem-solving skills, including the ability to structure complex problems and translate insights into actionable recommendations.
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders across complex, matrixed organizations, building credibility across functions and levels.
- Excellent executive communication and storytelling skills, with experience developing recommendations and presentations for senior leadership.
- Strong organizational skills and attention to detail, with the ability to navigate ambiguity, manage multiple priorities, and operate effectively in a fast-paced environment.
- Experience coaching, mentoring, or leading team members.
- Self-starter with strong ownership, intellectual curiosity, and a proactive approach to problem-solving.
- Employment eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.
Nice To Haves
- 6–8 years of relevant experience in corporate strategy, management consulting, marketing strategy, business strategy, product strategy, or a related strategic function.
- Experience with enterprise strategic planning, portfolio prioritization, or investment decision-making.
- Familiarity with marketing ecosystems, customer lifecycle strategy, MarTech platforms, or go-to-market models.
Responsibilities
- Lead marketing strategy and planning efforts, translating enterprise and business objectives into priorities that drive customer and business impact.
- Evaluate strategic opportunities, develop recommendations, and help senior leaders navigate trade-offs and prioritize marketing investments.
- Develop frameworks and analyses to assess opportunities based on customer value, business impact, strategic alignment, and risk.
- Partner across Marketing, Product, Technology, ECMX, and other functions to connect priorities and drive enterprise alignment.
- Support strategic enablers and innovations, including AI, emerging technologies, and new ways of working, to enhance marketing effectiveness and operational efficiency.
- Drive strategic planning processes and leadership forums to enable timely, informed decision-making.
- Translate strategic priorities into actionable roadmaps, identifying key dependencies, risks, and opportunities.
- Develop executive-ready presentations and recommendations that inform senior leadership decisions.
- Serve as a trusted strategic thought partner, bringing an enterprise-wide perspective to complex business challenges.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
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