Pharmacy Operations Manager

Walgreens•Lansing, MI

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager oversees pharmacy technicians and cashiers within company policies and applicable laws and regulations, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including disciplinary decisions and termination recommendations or actions. The manager supports patient care through activities such as patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role helps deliver healthcare services permitted by law, including vaccines and health screenings, and manages pharmacy workflow, schedules, inventory-related tasks, records, equipment, compliance, claims issues, and non-clinical patient calls. It also supports customer service, pharmacy financial and operational performance, community outreach, and coordination of off-site clinics and events. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy-technician work experience in a retail or hospital setting. Applicants must be fluent in reading, writing, and speaking English except in Puerto Rico, and willing to work a flexible schedule that includes evenings and weekends. The role requires willingness to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is also listed. Previous Walgreens work experience with an “Exceeding Expectation” on the last performance evaluation is listed as an additional qualification. The hourly pay range is $22.50–$35.75, with the offered rate dependent on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Previous people-management or leadership experience.
Maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Serve as a certified pharmacy technician and operate pharmacy systems to obtain patient and drug information and process prescriptions.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Support patient care through registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
Assist with healthcare service offerings allowed by law, including vaccines and health screenings, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within applicable company policies and laws; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records as directed by the Pharmacy Manager or pharmacist.
Coordinate daily pharmacy activities and schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Carry out non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Manage non-clinical patient calls and support rollout of new technology and processes, team engagement, and action planning.
Ensure proper operation and maintenance of pharmacy equipment and, with the Pharmacy Manager, maintain records and security safeguards.
Follow Good Faith Dispensing policies, asset-protection practices, and diversion-monitoring procedures; report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
Ensure accurate insurance-claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, as directed by the Pharmacy Manager, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and ensure compliance with attendance, timeliness, and applicable laws.
Hire, onboard, train, and schedule pharmacy technicians; monitor training completion and identify and address team members’ knowledge gaps.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status.
Follow company policies and legal requirements for employee selection, recruitment, record retention, and training.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek feedback and professional development.
Communicate relevant support-center messages and emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.