Manager, AG Strategy & Operations

eBay • San Jose, CA

2d

About The Position

The Manager, AG Strategy & Operations is part of the central BU Authenticity Guarantee (AG) Centre of Excellence within eBay’s GFC organisation. The role helps strengthen the AG proposition and scale shared capabilities by examining and refining cross-category strategy, developing business cases, and owning initiatives from analysis through implementation. It is a hands-on role focused on structured thinking, operational understanding, and accountability for delivery. The position works closely with category divisions, which own category initiatives and commercial outcomes, and AuthOps, which manages authentication operations.

The role leads analyses to inform cross-category AG strategy, customer promise, and shared roadmaps; recommends common experience standards and commercial guardrails; and assesses customer value, economics, operational feasibility, and encouraged returns with partner teams. It owns cross-category initiatives through delivery, develops performance metrics and reporting, and helps create reusable launch and expansion playbooks. The manager works across category teams and functional partners to align priorities, resolve dependencies, communicate progress, and surface decisions for leadership.

Requirements

• Experience in management consulting, strategy, business operations, or a related role.
• Ability to structure ambiguous problems and develop practical recommendations.
• Hands-on experience with data analysis, financial modelling, or business-case development.
• Ability to translate customer insights and business economics into actionable recommendations.
• Track record of driving projects beyond analysis into implementation.
• Hands-on approach to understanding operations, solving problems, and delivering results.
• Willingness to travel to AG centres.
• Strong relationship-building and communication skills.
• Experience influencing collaborators without direct authority and creating executive-ready materials.

Nice To Haves

• Experience in marketplaces, eCommerce, or customer trust.
• Direct authentication experience.

Responsibilities

• Lead analyses to inform cross-category AG strategy, customer promise, and shared roadmap.
• Develop recommendations for common experience standards and commercial guardrails, balancing consistency with category-specific needs.
• Work with category, finance, product, and AuthOps partners to assess customer value, economics, operational feasibility, and encouraged returns.
• Help build consistent processes for evaluating and prioritising opportunities.
• Own assigned cross-category initiatives from planning through delivery, with clear achievements and accountability.
• Visit AG centres to understand workflows, customer problems, and operational constraints, and translate insights into practical improvements with category teams and AuthOps.
• Build and maintain critical metrics, performance reporting, and reusable launch and expansion playbooks.
• Track results against business cases and agreed targets, identify gaps, and help scale successful approaches across categories and markets.
• Collaborate across category teams, product, engineering, marketing, AuthOps, and other functions to align priorities and drive delivery.
• Resolve dependencies, surface decisions requiring leadership input, and communicate clear recommendations and progress.

Benefits

• Target bonus
• Restricted stock units, as applicable
• Medical benefits
• Financial benefits
• 401(k) eligibility
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed