Operations Strategy Manager

JPMorganChase • Philadelphia, PA

1d

About The Position

The Operations Strategy Manager is part of JPMorgan Chase’s Healthcare Payments Operations team, supporting Client Onboarding, Implementation, Customer Service, and other operations functions. The role reports directly to the Chief Operating Officer for InstaMed, part of JPMorgan Chase. It drives strategic initiatives, improves business processes, supports organizational decision-making, and contributes to business success and growth.

The manager leads internal projects and initiatives, collaborates across teams and business units, recommends business priorities, coordinates team activities, and prepares executive communications. The role uses operational experience and data insights to develop reporting packages and presentations, and also supports special projects and appropriate requests on behalf of the Chief Operating Officer while ensuring alignment with organizational goals and priorities.

Requirements

• At least 5 years of relevant work experience in strategy, project management, business management, or operations leadership.
• Strong project management and prioritization skills; proactive, motivated, agile, and self-starting.
• Expert stakeholder management skills and the ability to build productive working relationships, drive agendas, and influence cross-functional decision-making.
• Proven experience delivering timely, high-quality presentations, data insights, and/or reporting for projects and stakeholders.
• Strong attention to detail and a continuous focus on design excellence.
• Strong analytical and quantitative skills, with the ability to deliver reporting and projects and work autonomously.
• Ownership, accountability, transparency, sound judgment, and the ability to handle confidential or sensitive information.
• Excellent verbal and written communication skills, including the ability to develop and deliver executive-level summaries.
• Expertise in Excel, PowerPoint, and Teams, and proficiency in Salesforce CRM.

Nice To Haves

• Bachelor’s degree in business, finance, healthcare, or a related area.
• Payments industry experience, particularly in healthcare payments.
• Ability to identify opportunities for AI and automation in operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.

Responsibilities

• Lead cross-functional projects, enabling effective collaboration and on-time delivery.
• Participate in initiatives to identify ways to simplify, improve, and add value to existing business processes.
• Use operational experience, data tools, and insights to prepare reporting packages and present business results effectively and efficiently.
• Coordinate team activities and prepare materials for executive communications, town halls, employee recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint and Microsoft Teams.
• Prepare meeting agendas, gather necessary data and insights, and develop strategic plans for next steps.
• Support executive ad hoc requests involving presentation development, business analysis, and business planning.
• Organize complex information effectively, applying strong design skills and advanced Excel and PowerPoint techniques.
• Support special projects and represent the Chief Operating Officer’s needs as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed