Strategy Operations Manager

Justworks•New York, NY

12h•$109,000 - $136,000•Hybrid

About The Position

The Strategy Operations Manager reports to the Senior Manager, Strategy Operations and balances strategic thinking, program execution, and analytical rigor. The role owns the execution and delivery of strategic initiatives, refining and maintaining Operations’ operating system, and designing the operating rhythms and decision mechanisms needed to scale the function. The manager will build systems and operating infrastructure that help Operations work as a cohesive division and identify and execute high-impact opportunities. The role partners with Operations Leadership to improve how Operations works, with a focus on reducing customer and operational effort at scale. It runs planning and execution cadences, reporting, and accountability mechanisms; builds AI-powered workflows that reduce administrative work; and leads programs from definition through execution in coordination with Technology, Finance & Accounting, and Customer Success. The manager uses data, dashboards, and progress tracking to inform decisions, communicate progress, and keep stakeholders aligned. The role may also take on high-priority initiatives as Operations’ needs change.

Requirements

At least 5 years of experience in program management, consulting, or strategy roles.
Record of exceptional performance and excellence on cross-functional projects.
Experience building and/or scaling systems.
Ability to own projects end-to-end and drive them to completion.
Strong organizational skills and ability to manage multiple priorities and projects simultaneously.
Excellent written and verbal communication skills, including explaining complex ideas clearly, facilitating groups, and representing work to leadership.
Ability to influence and coordinate across organizational silos without direct authority.
Ability to apply business acumen, strategic thinking, systems thinking, and data to complex problem-solving and decision-making.
Ability to work in a hybrid environment with regular in-office presence three days per week.

Nice To Haves

At least 1 year with Justworks is highly preferred.
Prior experience working within Operations or operationally complex domains is strongly preferred.
Experience building with AI tooling.

Responsibilities

Partner with Operations Leadership to identify high-impact opportunities to improve Operations, focusing on reducing customer and operational effort at scale.
Run the operating system, including planning rhythms, execution cadences, reporting, and accountability mechanisms.
Build and maintain AI-powered workflows that reduce the administrative work of operating the system.
Lead operations programs and initiatives from definition through execution.
Partner with Technology, Finance & Accounting, and Customer Success to coordinate dependencies, align requirements, and resolve execution bottlenecks.
Use data to identify trends and turn insights into recommendations that inform strategy and decision-making.
Create visibility and accountability with reporting, dashboards, and progress tracking.
Take ownership of high-priority initiatives and workstreams as Operations’ priorities shift.
Perform other related duties as assigned.