Strategy & Operations Manager

Twilio

4h•$128,560 - $188,900•Remote

About The Position

Twilio is seeking a Strategy & Operations Manager to join its Strategic Growth team within the Industry Relations & Strategic Growth organization. The role is responsible for unlocking growth for Twilio’s customers and business by addressing executive-level strategic problems in the communications and AI ecosystem. The manager will define complex problems and solve them using first-principles thinking, data analysis, storytelling, interviews, and cross-functional collaboration. The role has significant autonomy, ownership of strategic projects, and regular engagement with senior executives to present recommendations and accelerate decisions. The position focuses on strategic initiatives across messaging, voice, AI communications, and global connectivity, with the goal of developing new customer use cases, improving global telecommunications network quality, and driving profitability. It is remote, with occasional travel and possible ad-hoc in-person attendance for team gatherings, functional off-sites, customer meetings, or project meetings. The role is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. The posting also states that applicants from certain locations are excluded from the compensation information provided. The role may be eligible for Twilio’s equity and corporate bonus plans. Benefits generally include healthcare insurance, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave; the broader offering includes competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.

Requirements

4–6 years of experience in strategy, operations, management consulting, product, or growth roles.
Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance, from individual contributors through VP levels.
Ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
Strong proficiency in data analysis and visualization, such as SQL, Looker, Tableau, Coefficient, or Airtable.
Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Nice To Haves

Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
Experience using AI tools to accelerate productivity, such as Claude, OpenAI, Gemini, or Glean.
Familiarity with telecom, messaging, and voice networks.

Responsibilities

Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams to achieve company goals.
Own VP-level strategic goals and deliver mission-critical projects on schedule while optimizing customer experience.
Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
Serve as the subject matter expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.
Unlock new customer use cases, improve the quality of Twilio’s global telecommunications network, and drive profitability.