Manager - Strategy & Operations

Sweet James•Newport Beach, CA

16h•$150,000 - $180,000•Onsite

About The Position

Sweet James Accident Attorneys is seeking a Manager, Strategy & Operations to work alongside the Chief of Staff on the firm's highest-priority problems. This is an execution-focused role: the manager owns initiatives from diagnosis through implementation and is measured on business outcomes. Assignments rotate across contact center and operational performance, organizational design, technology and product initiatives, and executive-team growth priorities. As the firm scales, the role offers a path to owning a function or domain outright. The work calls for a generalist comfortable building analytical models, running projects, and persuading functions to change how they work. The position is based on-site at Sweet James Headquarters in Newport Beach, California, within the Office of the CEO, and reports to the Chief of Staff.

Requirements

2–4 years of professional experience in management consulting at a top-tier firm, business operations or strategy at a high-growth company, corporate transformation, or a private equity operations group.
Strong quantitative and modeling ability, including the ability to build models independently and defend their assumptions.
Demonstrated ability to advance work across functions without formal authority.
Structured problem-solving ability and blue-sky thinking, including framing ambiguous problems and imagining materially different solutions.
Discretion and maturity in handling sensitive commercial, organizational, and strategic matters.

Nice To Haves

Experience leading a small team or workstream as an engagement manager, project leader, or equivalent.
Experience with engagements where compensation or fees were tied to results, or staying through implementation rather than handing off after recommendations.
Academic or professional grounding in analytics, computer science, or engineering.
Experience with technology clients or software development employers, with working knowledge of the software development lifecycle.
Experience in rapidly scaling businesses in a growth context.

Responsibilities

Identify areas of underperformance, structure problems, and define success measures.
Build models and business cases, size opportunities, and independently gather and analyze data to inform executive decisions.
Lead implementation through operational change and measured outcomes.
Drive progress across functions without formal authority, building credibility by understanding operators' work.
Turn successful initiatives into repeatable systems and transition them to the function responsible for ownership.
Partner with engineering and product leadership on technology and product prioritization, roadmaps, and delivery.
Translate analysis into clear recommendations for the Chief of Staff, CEO, and executive team.