Strategy & Operations Manager

Twilio•,

7d•$128,560 - $188,900•Remote

About The Position

Twilio is seeking a Strategy & Operations Manager to join its Strategic Growth team within the Industry Relations & Strategic Growth organization. The role focuses on unlocking growth for Twilio’s customers and business by addressing executive-level strategic problems in the communications and AI ecosystem. The manager will lead strategic projects with significant autonomy, identify customer use cases, improve the quality of the global telecommunications network, and drive profitability. The work involves defining complex problems and solving them through first-principles thinking, data analysis, storytelling, interviews, and cross-functional collaboration, with recommendations presented to senior executives. The role is remote, but is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings, and employees may be asked to attend in-person team gatherings, functional off-sites, or customer meetings on an ad hoc basis. Candidates hired in locations listed in the compensation section may receive the stated location-dependent salary range and may be eligible for Twilio’s equity and corporate bonus plans. The company also describes healthcare, retirement savings, paid time off, parental leave, and wellness leave benefits, with offerings varying by location.

Requirements

4–6 years of experience in strategy, operations, management consulting, product, or growth roles.
Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance, from individual contributor to VP levels.
Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
Strong proficiency in data analysis and visualization, such as SQL, Looker, Tableau, Coefficient, or Airtable.
Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Nice To Haves

Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
Experience using AI to accelerate productivity, such as Claude, OpenAI, Gemini, or Glean.
Familiarity with telecom, messaging, and voice networks.

Responsibilities

Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams to achieve company goals.
Take accountability for VP-level strategic goals and deliver mission-critical projects on schedule while optimizing customer experience.
Translate complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
Lead as the subject matter expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.