Operations Strategy Manager

JPMorgan Chase & Co. • Philadelphia, PA

1d

About The Position

The Operations Strategy Manager works within JPMorgan Chase’s Healthcare Payments Operations team, supporting Client Onboarding, Implementation, Customer Service, and other operations functions. Reporting directly to the Chief Operating Officer for InstaMed, the role manages internal projects and initiatives, enhances business processes, and collaborates across teams and business units. The manager recommends business priorities, coordinates team activities, prepares executive communications, and uses Excel and PowerPoint to develop presentations and reporting packages. The role also supports special projects and represents the Chief Operating Officer’s needs as appropriate, ensuring work aligns with organizational goals and priorities.

Requirements

• At least 5 years of relevant work experience in strategy, project management, business management, or operations leadership.
• Proactive, motivated, and agile self-starter with strong project management and prioritization skills.
• Strong stakeholder management skills, including establishing productive working relationships, driving agendas, and influencing decision-making across cross-functional teams.
• Experience delivering timely, high-quality presentations, data insights, and/or reporting for projects and stakeholders, with close attention to detail and design excellence.
• Strong analytical and quantitative skills, and the ability to deliver reporting and projects autonomously.
• Commitment to ownership, accountability, and transparency; sound judgment and ability to handle confidential or sensitive information.
• Excellent verbal and written communication skills, including the ability to develop and deliver executive-level summaries.
• Expertise in Excel, PowerPoint, and Teams, and proficiency in Salesforce CRM.

Nice To Haves

• Bachelor’s degree in business, finance, healthcare, or a related area.
• Experience in the payments industry, particularly healthcare payments.
• Ability to identify opportunities for AI and automation in operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

Responsibilities

• Lead cross-functional projects, promoting collaboration across teams and on-time delivery.
• Participate in collaborative initiatives to identify ways to simplify, improve, and add value to existing business processes.
• Use operational experience, data tools, and insights to deliver reporting packages and present business results effectively and efficiently.
• Coordinate team activities and prepare materials for executive communications, town halls, employee recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint and Microsoft Teams.
• Prepare meeting agendas, gather relevant data and insights, and develop strategic plans for next steps.
• Support executive ad-hoc requests related to presentation development, business analysis, and business planning.
• Organize complex information strategically and effectively, applying design acumen and Excel and PowerPoint techniques.
• Support special projects and represent the Chief Operating Officer’s needs as appropriate.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Competitive total rewards package, including base salary and, for eligible roles, possible commission-based pay and/or discretionary incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed