Manager, Strategy & Operations

Fanatics Betting & Gaming • New York, NY

1d • $107,000 - $133,000

About The Position

Fanatics Betting & Gaming is hiring a Manager, Strategy & Operations to work directly with VIP leadership on strategies to acquire, grow the loyalty of, and retain its highest-value customers. This strategy and operations role owns outcomes end to end—from strategy design through execution to measurable results. The role uses AI and technology as core working tools to build experiences that encourage top customers to choose Fanatics, whether they are playing or trading.

The position spans concurrent analytical, strategic, partnership, and hands-on build projects. It requires learning the business and its customers, using that understanding to shape initiatives, collaborating across teams to ship them, and incorporating responsible gaming considerations in a highly regulated environment. The role is based within Fanatics Betting & Gaming, which operates online and retail sports betting and online casino offerings.

Requirements

• 3–5 years of experience.
• Technical or engineering-adjacent background.
• Daily use of AI tools and evidence of personally building or shipping something with them that achieved a measurable outcome.
• Comfort with ambiguity, moving quickly, and making decisions with incomplete information in a high-growth environment.
• Ability to shift among analytical, operational, relationship-driven, and technical work; prioritize competing demands and follow through to completion.
• Ability to drive outcomes across teams without formal authority through persistence, relationship-building, and clear prioritization.
• Bias toward speed and execution, including removing blockers and keeping initiatives moving when the path is not fully defined.
• Data fluency and understanding of systems and data structures; SQL or Python experience expected.
• Excellent communication skills and ability to work directly with senior leadership.
• Demonstrated ability to scope problems and strategies, identifying what matters to the end user or business before building.

Responsibilities

• Partner with VIP leadership to define and execute strategies for acquiring, growing the loyalty of, and retaining top-tier customers.
• Run concurrent projects spanning analysis, strategy, partnerships, and hands-on build work, adapting as priorities change.
• Own outcomes from strategy design through execution and measurable results.
• Develop a thorough understanding of the business and its customers to shape what gets built and why.
• Use AI and technology to build models, analyses, and workflows that improve how the VIP team identifies, engages, and serves high-value customers.
• Work cross-functionally with Data, Product, Engineering, and Marketing to deliver VIP initiatives.
• Make strategic and operational decisions with sound judgment regarding responsible gaming in a highly regulated environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed