Strategy & Operations

Finch • New York, NY

22h

About The Position

Finch is seeking a Strategy & Operations team member to identify important problems and opportunities and build, test, and improve the workflows, playbooks, and systems that help the company and its partner law firms grow. The role moves between strategy and hands-on execution, combining analytical rigor with care for the legal operators doing the work. The person will work across Product & Engineering, Growth, and Legal Ops, helping firms, clients, and internal teams operate effectively as case volumes and product capabilities evolve.

Requirements

• 2–5+ years of experience in a problem-solving role, such as consulting, BizOps, or strategy.
• Experience building systems or teams from zero to one, including turning an ambiguous problem into something that works in practice.
• Strong analytical and structured problem-solving skills, including the ability to understand a workflow, identify priorities, and define how to measure improvement.
• Ability to set direction while also diving into details to execute.
• A working style grounded in urgency, ownership, and cross-functional collaboration.
• Concern for client experience and operational excellence, with empathy for attorneys, clients, and internal teams.

Nice To Haves

• Experience improving complex workflows involving customers, operating teams, and technology.
• Experience partnering with product and engineering teams to build tools or automate operational work.

Responsibilities

• Analyze workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across the business.
• Design scalable processes, playbooks, and standards that clarify ownership, improve consistency, and support more predictable case outcomes.
• Define interfaces and communication models that help firms assign work, clients understand what is happening, and internal teams execute effectively.
• Partner with Product & Engineering to translate operational needs into tools, automations, and app experiences that support high-quality execution.
• Develop metrics and performance visibility so teams can identify operational risks, understand what is working, and measure progress.
• Lead experiments and cross-functional implementation, turning proposed solutions into working processes.
• Test and refine systems as case volumes grow, firm needs evolve, and new product capabilities come online, helping Finch scale while maintaining a human touch.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed