Strategy & Operations

Authentic•New York, NY

8h•$130,000 - $160,000

About The Position

Authentic is seeking a high-agency generalist to become its first Strategy & Operations hire. The company’s rapid growth has created an opportunity to bring structure and automation to core business processes. This role will own important operational challenges, solve problems across teams, and help build the technology and systems needed to scale the business efficiently. Starting with financial operations, the role will own core workflows and KPIs across payments, collections, reconciliation, reporting, compliance, and related areas. The hire will identify breakdowns, set priorities, and drive measurable improvements. They will also serve as a product lead by identifying high-impact opportunities, defining what to build, and working with engineering to turn manual workflows into software and agents. The role will establish repeatable processes, clear ownership, handoffs, and documentation, and drive cross-functional execution with GMs, Finance, and other teams. As the first person in the function, the hire will help define how Strategy & Operations works with other teams and establish its playbook. The role offers opportunities to expand scope, take on more responsibility, and own more of the product roadmap while helping define AI-native operations. Authentic is a tech-enabled managing general agent that designs and runs insurance programs for specific types of businesses. Its programs operate on a proprietary platform built by engineers and insurance experts. The company was founded in 2022, has more than 80 people, is a Series A company, and is backed by investors including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai.

Requirements

2–4 years of experience in a high-intensity environment such as investment banking, consulting, private equity, venture capital, or a startup.
Proactive approach: independently identify problems, scope solutions, and drive them to resolution with minimal oversight.
Low ego and willingness to perform hands-on work to help the business succeed.
Desire for ownership and accountability for outcomes, including choosing an approach and being responsible for the result.
Reliability and consistent follow-through on commitments.
Self-sufficiency, resourcefulness, and ability to learn quickly and find solutions without an existing playbook.

Responsibilities

Own core operational workflows and KPIs, starting with financial operations and covering payments, collections, reconciliation, reporting, compliance, and more.
Identify operational breakdowns, set priorities, and drive measurable improvements.
Develop subject matter expertise and act as a product lead by identifying high-impact opportunities and defining what should be built.
Work with engineering to turn manual workflows into software and agents that improve operating leverage.
Establish repeatable processes with clear owners, handoffs, and documentation so routine work runs reliably.
Drive cross-functional execution with GMs, Finance, and other teams to resolve complex issues and carry solutions through to completion.
Help define the Strategy & Operations function, how it works with each team, and the function's playbook.
Expand scope and take on greater responsibility, including ownership of more of the product roadmap as expertise and results grow.
Help determine how software and AI can improve the economics of operating a tech-enabled services business.