Manager, Strategy & Operations

Tempus AI • New York City, NY

1d

About The Position

The Manager, Strategy & Operations leads strategic, operational, and commercial initiatives advancing Tempus’ precision medicine and Life Science Sequencing/CDx business. The role owns market and competitive strategy, leads commercial marketing programs, and partners with business development leadership to shape and close complex client proposals. It also drives commercial operations across internal teams, builds scalable processes, leads go-to-market execution for new offerings, and manages and develops associate-level team members.

Requirements

• 6+ years of pharma, biotech, diagnostics, or consulting experience, with a track record of leading complex projects and delivering results.
• Significant customer-facing experience in business development, client services, or consulting, including ownership of client relationships and proposals.
• Excellent written and verbal communication skills, including experience developing client-facing proposals and presenting to senior stakeholders.
• Ability to lead in a fast-paced, ambiguous environment, set priorities, and make decisions with incomplete information across multiple concurrent projects.
• Experience managing or mentoring team members, or leading cross-functional teams without direct authority.

Nice To Haves

• Experience in oncology, diagnostics, CDx, NGS, or omics technologies.
• B.S. or M.S. in a life sciences field.

Responsibilities

• Partner with business development leadership to shape account strategy and drive partnership opportunities with biopharma and academic research accounts, from early conversations through deal close.
• Develop client-facing proposals, contracts, and written communications for the Life Science Sequencing/CDx business, tailoring materials to customer needs and aligning them with commercial strategy.
• Lead commercial marketing strategy, including nurture campaigns, conference and webinar strategy, collateral, and website content, and measure impact against pipeline goals.
• Define target account strategy for biotech and research customers, including research and prioritization of companies, institutions, contacts, assets, and pipeline areas of interest.
• Lead strategic and market analyses using pharma and competitive intelligence to inform positioning, differentiators, and portfolio decisions, and present recommendations to senior leadership.
• Develop and execute go-to-market strategies with commercial, medical, product, regulatory, and laboratory teams.
• Design and implement scalable processes for customer engagement, outreach, and retention, and own team KPIs and performance reporting.
• Represent commercial needs to Operations, Account Management, Product & Engineering; escalate operational challenges, prioritize product enhancement requests, and guide feature testing and rollout.
• Build and manage strategic relationships with operational stakeholders at partner organizations, serving as the primary point of escalation.
• Lead cross-functional planning and execution for strategic projects, owning timelines, milestones, and risk management to bring new offerings to market.
• Manage, coach, and develop associate-level team members, setting priorities and fostering strong execution.

Benefits

• Incentive compensation may be available, depending on the position.
• Restricted stock units may be available, depending on the position.
• Medical and other benefits may be available, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed