Strategy & Operations Manager

Via•Elmira, NY

3d•$110,000 - $160,000•Onsite

About The Position

Via is seeking a Strategy and Operations Manager to manage its intermodal transit service in Chemung County. The role combines entrepreneurship, business development, and operations management in a fast-paced technology company. The manager oversees daily on-site operations, supports drivers and dispatchers, leads the local team, builds relationships with community and service stakeholders, and works with Via senior management and external partners. The position also uses operational metrics and data analysis to improve processes, resource allocation, efficiency, and customer satisfaction while ensuring compliance with applicable policies and regulations.

Requirements

At least 6 years of experience as an operations manager.
At least 3–5 years of experience managing teams and developing people.
Extensive experience leading support teams.
Ability to work independently and handle a high level of responsibility in a fast-paced environment.
Strong communication skills and the ability to adapt tone to different situations.
Commitment to delivering excellent customer service.
Detail-oriented, action-oriented, and able to operate autonomously.
Ability to adapt quickly to change.
Ability to manage multiple tasks, delegate, prioritize, and take responsibility.
Strong problem-solving skills and a willingness to develop creative solutions.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Nice To Haves

Experience working in transit.

Responsibilities

Manage the on-site daily operations of Via’s service around Chemung County.
Prioritize operational issues as a real-time point of contact for drivers and dispatchers, and find creative solutions for scheduling a round-the-clock team.
Manage and mentor on-site dispatchers and shift managers.
Build relationships with driver partners, customers, community leaders, and local organizations as the face of the operation.
Liaise with Via senior management and external partners.
Develop clear team metrics and provide weekly visibility into results against KPIs and priorities.
Prepare reports and analyze data to improve operational processes, resource allocation, efficiency, and customer satisfaction.
Ensure compliance with relevant federal, state, local, and company policies, procedures, and regulations for service operations.
Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.