Manager, AG Strategy & Operations
About The Position
The Manager, AG Strategy & Operations will join eBay’s central Business Unit Authenticity Guarantee (AG) Centre of Excellence within the GFC organisation. The role helps strengthen the AG proposition and scale shared capabilities across categories and markets. Reporting to the Director, AG Strategy & Operations, the manager examines and refines cross-category strategy, develops business cases, and owns initiatives from analysis through implementation. The position requires structured thinking, operational understanding, and accountability for delivery. The manager partners closely with category divisions, which own category initiatives and commercial outcomes, and AuthOps, which manages authentication operations. The work includes developing AG strategy and customer-promise recommendations, assessing opportunities with cross-functional partners, understanding operations firsthand, implementing improvements, and building metrics and reusable processes to support performance and scale.
Requirements
- Experience in management consulting, strategy, business operations, or a related role.
- Ability to structure ambiguous problems and develop practical recommendations.
- Hands-on experience with data analysis, financial modelling, or business-case development.
- Ability to translate customer insights and business economics into actionable recommendations.
- Track record of driving projects beyond analysis into implementation.
- Hands-on approach to understanding operations, solving problems, and delivering results.
- Willingness to travel to AG centres.
- Strong relationship-building and communication skills.
- Experience influencing collaborators without direct authority.
- Ability to create executive-ready materials.
Nice To Haves
- Experience in marketplaces, eCommerce, or customer trust.
- Direct authentication experience.
Responsibilities
- Lead analyses that inform the cross-category AG strategy, customer promise, and shared roadmap.
- Recommend common experience standards and commercial guardrails while balancing consistency with category-specific needs.
- Work with category, finance, product, and AuthOps partners to assess customer value, economics, operational feasibility, and returns.
- Help build consistent processes for evaluating and prioritising opportunities.
- Own assigned cross-category initiatives from planning through delivery, with clear achievements and accountability.
- Spend time in AG centres to understand workflows, customer problems, and operational constraints, then translate insights into practical improvements with category teams and AuthOps.
- Build and maintain critical metrics, performance reporting, and reusable launch and expansion playbooks.
- Track results against business cases and agreed targets, identify gaps, and help scale successful approaches across categories and markets.
- Coordinate with category teams, product, engineering, marketing, AuthOps, and other functions to align priorities and drive delivery.
- Resolve dependencies, raise decisions requiring leadership input, and communicate recommendations and progress clearly.
Benefits
- Target bonus and restricted stock units, as applicable.
- Medical benefits.
- Financial benefits.
- 401(k) eligibility.
- Paid time off benefits, including PTO and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
