Manager Information Services - IM Data Center Operations

CHRISTUS Health • San Antonio, TX

2d

About The Position

The Manager Information Services manages implementation, support, lifecycle management, and strategy for content within designated programs. This role trains, mentors, and coaches IS associates and leads assigned projects and initiatives. It applies knowledge of healthcare operations, communication, problem-solving, critical thinking, and management to guide the design, development, and deployment of critical systems. The manager drives continual process improvement in application service delivery throughout CHRISTUS Health and stays informed about current and emerging healthcare technology trends, best practices, application solutions, and services, incorporating innovation in a practical and cost-effective manner. The role also ensures areas of responsibility and projects remain within scope, where applicable.

The manager oversees day-to-day operations and reporting to the System Director, supports resource planning and work prioritization, manages multiple projects and a team of assigned associates, and develops direct reports. Travel may be required. The role may require work outside normal hours and long hours during critical problems or implementations. The stated schedule is 8 AM–5 PM, Monday through Friday.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, business, or a related field.
• Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets.
• Strong knowledge of major healthcare information systems.
• At least 3 years of experience in an Information Technology leadership role.
• Experience providing and managing customer support in a highly matrixed organization.
• Ability to work on multiple complex projects.
• Positive communication style, strong critical-thinking skills, and a creative, collaborative approach to problem-solving.
• Adaptable and flexible working style and ability to work in a dynamic environment.
• Excellent written and oral communication skills, including presentation skills.
• Excellent resource management skills, including resource projection and budgeting.
• Ability to collaborate across a diverse, geographically distributed, and culturally diverse organization.

Responsibilities

• Monitor, manage, and report day-to-day operations to the System Director to support resource utilization planning and prioritization of IS work.
• Manage a full workload across multiple projects while leading a team of assigned associates.
• Recruit, onboard, train, mentor, and develop direct reports to deliver high-quality services.
• Conduct performance reviews for assigned direct reports.
• Manage assigned associates’ time, attendance, and payroll.
• Train, mentor, and coach IS associates and lead projects and initiatives as assigned.
• Guide the design, development, and deployment of critical systems.
• Drive continual process improvement in application service delivery throughout CHRISTUS Health.
• Stay informed about current and emerging healthcare technology trends, best practices, application solutions, and services, and incorporate innovation in a practical, cost-effective manner.
• Ensure areas of responsibility and projects are within scope, where applicable.
• Travel as required to perform duties.
• Work outside normal working hours or long hours during critical problems or implementations, as required.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager