Operations Manager – Data Center & Cloud Services
About The Position
GDIT is seeking an Operations Manager for the Federal Civilian Division to lead daily operational oversight of enterprise-level data center and cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology. The position manages 24x7x365 operations across geographically distributed data centers, hybrid cloud environments, storage and virtualization platforms, and mission-critical infrastructure, supporting operations and maintenance, modernization, availability, and performance objectives. The role oversees Level 1–3 operations, service delivery, technical teams, and alignment with the customer’s operational standards and mission priorities. The position provides senior oversight of Level 3 operations and maintenance teams handling advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms, including NetApp storage and VMware virtualization. It also oversees monitoring, alerting, dashboards, performance analytics, capacity trends, and cloud monitoring and reporting. The manager enforces cybersecurity and compliance requirements, supports continuity and disaster recovery readiness, leads geographically distributed teams, engages with customer and mission stakeholders, and supports staffing, budgeting, asset, and facilities operations. This is a contingent position expected to start in Spring 2027. The role is hybrid within the National Capital Region, with periodic travel to customer and data center sites. The listed work locations are Washington, DC, Newington, Virginia, and Springfield, Virginia. Travel is less than 10%, and the position is scheduled for 40 hours per week.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
- At least 7 years of relevant IT operations or data center operations experience.
- At least 3 years managing Level 3 operations and maintenance teams supporting NetApp storage and VMware virtualization.
- Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage and virtualization technologies, ITIL processes, and distributed operations and maintenance workforce leadership.
- Active Top Secret security clearance.
- U.S. citizenship is required.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Lead daily operations across enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.
- Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, and ensure adherence to SOPs, SLAs, and performance objectives.
- Manage and mature incident, problem, change, configuration, and service request processes in alignment with ITIL best practices.
- Coordinate operational readiness, maintenance windows, patching cycles, and planned outages to minimize customer impact.
- Drive continuous service improvement, operational standardization, and coordination across service providers.
- Provide senior oversight of Level 3 operations and maintenance teams performing troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
- Support data center system builds, break/fix activities, configuration corrections, and lifecycle patching.
- Ensure effective monitoring and alerting across compute, storage, virtualization, networking, and cloud layers.
- Oversee operational dashboards, performance analytics, capacity trending, and mission-critical reporting to customer stakeholders.
- Support Cloud Monitoring & Reporting functions tracking cloud consumption, security posture, and service-level metrics.
- Enforce cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
- Ensure alignment with security directives for access management, physical security, and controlled data center operations.
- Support continuity of operations and disaster recovery planning and readiness.
- Lead, mentor, and develop multidisciplinary operations teams across multiple shifts and geographically dispersed data centers.
- Collaborate with customer, engineering, cloud service, and mission stakeholder teams to improve operational outcomes.
- Produce operational documentation, shift guides, reports, communications, and knowledge-transfer materials for Government FTEs.
- Support resource allocation, staffing plans, scheduling, forecasting, and operational budgeting.
- Oversee asset and facilities operations with asset management teams, ensuring accurate inventories and system-of-record updates.
- Recommend investments and improvements supporting operational efficiency and GREEN IT initiatives.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay and paid time off.
- Full-flex work weeks where possible.
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance provided or available.
- AI-powered career tool identifying career steps and learning opportunities.
- Internal mobility team focused on career goals.
- Award-winning culture of innovation and a military-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
