Manager Data Center Operations

Digital Realty•Sterling, VA

3d•$145,000 - $157,000

About The Position

The Manager Data Center Operations oversees local data center operations at one or more properties. The role covers engineering operations and core infrastructure maintenance; data center construction management, commissioning and start-up; delivery of colocation, connectivity, raised-floor and deployment services; installation and management of cable and network infrastructure; and technical event management, including root-cause analysis and infrastructure repair. The manager is accountable for the safe, reliable operation and maintenance of mission-critical systems supporting 24x7 data center operations, with a focus on uptime, customer service-level agreements, operational standards and compliance. The role supervises engineering, construction and security activity; manages customer installations, service provisioning, vendors, contracts, change control and incident response; and serves as the primary technical and operational contact for customers at the property. The position also tracks operational performance and risks, develops process improvements and business cases, supports budgeting and forecasting, assists with pre-sales activities, and supports accreditation and regulatory compliance. The role reports to and supports the Property Manager.

Requirements

10 years of related facility management experience in data center operations or a related electrical or mechanical engineering field.
At least 5 years of experience managing or leading data center operations teams in a large-scale mission-critical environment.
Solid experience with construction, commissioning, acceptance and operation of mission-critical systems, including electrical distribution, static and rotary UPS, emergency standby generation, fire alarm and suppression, and monitoring systems.
Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.
Proficiency in colocation operations, including cage, rack and cable infrastructure deployment, power circuit installation and power monitoring.
Experience working with and deploying telecom and network providers, particularly in Meet Me Room and POP room environments.
Experience managing a change control environment.
Strong quantitative and qualitative reasoning skills, including determining event root causes, performance shortfalls and corrective actions.
Knowledge of data center industry standards, policies and methodologies.
Knowledge of performance management and critical awareness methods and implementation standards.
Strong interpersonal, presentation and communication skills.
Strong organizational skills and attention to detail.
Experience managing a budget and analyzing expenses.
Proficiency in Microsoft Word, Excel and Outlook.
Familiarity with Microsoft Project, Visio or AutoCAD.
Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM) and power metering systems.

Nice To Haves

Bachelor’s degree in electrical or mechanical engineering is preferred.

Responsibilities

Execute data center operations, including operation, maintenance and repair of mission-critical equipment and systems supporting 24x7 operations, with the goal of meeting uptime and customer SLA requirements.
Supervise construction activity and installations with internal and external resources, ensuring design, installation and testing meet operational standards.
Witness equipment commissioning tests, validate sequences of operation, and confirm receipt of operational documentation.
Manage provisioning of colocation, connectivity, raised-floor, deployment and other data center services.
Coordinate local customer installations and move-ins with Sales Engineering, Design & Construction and Colocation Operations, including deployments, power circuits and connectivity.
Oversee installation, maintenance and repair of network infrastructure supporting company and customer connectivity, coordinating with internal IT and network personnel.
Supervise the local engineering team and ensure adherence to operating procedures, sequences of operation, maintenance standards and the periodic maintenance program.
Develop, implement and audit local operating procedures, sequences of operation and maintenance standards for compliance with company standards and industry best practices.
Supervise local change management, including review and approval of maintenance and emergency repair Method of Procedures (MOPs).
Manage maintenance and repair contracts; verify vendor qualifications, performance and adherence to scopes of work and operational standards.
Ensure timely delivery of services such as remote hands, customer installations and service requests.
Supervise security personnel and manage security systems, policies and compliance programs as required by the Property Manager.
Serve as the primary technical and operational customer contact and local escalation point for emergency events and day-to-day operations.
Manage technical and operational incidents, including emergency response, resource coordination, customer communications, root-cause analysis and post-event remediation.
Identify operational trends and risks; track metrics and provide senior management with snapshot and long-term trend analysis.
Identify process improvements that improve operational and financial efficiency, and develop and present supporting business cases.
Support the Property Manager with expense management, budgeting, forecasting and reporting, including capital and expense requirements and justifications.
Support pre-sales activities, including sales tours and review of lease proposals and agreements for compliance with company standards and local requirements.
Support accreditation initiatives such as SSAE16, SOC2 and ISO 27001 as required.
Maintain compliance with local health and safety standards, including OSHA, and national electrical and building codes.