Data Center Operations Manager
About The Position
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services. The Data Center Operations Leader manages a designated Data Center Pod of up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of 200 or more employees. Reporting to a Service Delivery Manager or Service Director, depending on pod size, this role provides operational leadership across multiple service lines and is accountable for customer service, operational excellence, workforce development, contractual SLA performance, staffing, operational readiness, financial performance, safety, and KPI achievement. The role leads large-scale, mission-critical operations in a fast-paced 24x7 environment. The successful candidate is a strategic, customer-focused leader who delivers operational excellence through strong leadership, disciplined execution, and continuous improvement. They build high-performing teams and trusted client relationships, drive KPI performance, and ensure safe, scalable, reliable operations across a complex, multi-site hyperscale data center environment. Compensation is determined based on factors including job responsibilities, experience, education, knowledge, skills, abilities, internal equity, and market data. EOS states its commitment to a diverse and inclusive work environment and equal opportunity employment.
Requirements
- Bachelor’s degree in business, Engineering, Information Technology, or a related field, or equivalent on-the-job experience.
- At least 8 years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
- At least 5 years managing multiple operational teams across geographically distributed sites.
- Experience leading organizations of 100 or more employees.
- Demonstrated success managing enterprise or hyperscale customer relationships.
- Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
- Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
- Proven ability to lead organizational change and continuous improvement initiatives.
Nice To Haves
- Experience managing 200 or more employees.
- Experience supporting managed services, IT operations, and business operations.
- Knowledge of ITIL service management principles.
- Lean Six Sigma, PMP, or other project management certifications.
- Experience with executive dashboards, KPI reporting, and business reviews.
- Strong understanding of mission-critical infrastructure and data center operations.
Responsibilities
- Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
- Ensure safe, reliable, and efficient 24x7 operations that meet customer and contractual requirements.
- Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
- Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.
- Serve as the primary operational contact for assigned customer stakeholders and build strong client relationships through communication, transparency, and execution.
- Lead operational reviews, executive business reviews, and quarterly business reviews; present performance, SLA results, capacity plans, risks, and improvement initiatives.
- Resolve customer escalations and identify opportunities to improve service delivery and customer satisfaction.
- Lead and develop Service Leads, Technical Leads, and Data Center Technicians through engagement, coaching, mentoring, performance management, succession planning, and leadership development.
- Partner with Human Resources and Recruiting on hiring, onboarding, and workforce growth.
- Foster accountability, teamwork, safety, customer service, and continuous improvement.
- Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
- Monitor operational performance using dashboards, KPIs, and scorecards.
- Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
- Drive Lean process improvements, automation, standardization, and operational efficiencies.
- Deliver at least three improvement initiatives per quarter.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
