Operations Manager – Data Center & Cloud Services
About The Position
GDIT is seeking an Operations Manager for the Federal Civilian Division to lead daily operational oversight of enterprise-level data center and cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology. The role manages 24x7x365 activities across geographically distributed data centers, hybrid cloud environments, storage and virtualization platforms, and mission-critical infrastructure, supporting operations and maintenance, modernization, availability, and performance objectives. The manager oversees Level 1–3 operations, drives service delivery, leads technical teams, and aligns operations with DT standards and mission priorities. The position includes senior oversight of Level 3 operations and maintenance teams working across NetApp storage, VMware virtualization, compute, and cloud platforms. It also encompasses monitoring and reporting, cybersecurity and compliance, workforce leadership, stakeholder engagement, resource planning, and asset and facilities coordination. The role is hybrid within the National Capital Region, with periodic travel to customer and data center sites. It is a contingent position expected to start in Spring 2027.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
- At least 7 years of relevant IT operations or data center operations experience.
- At least 3 years managing Level 3 O&M teams supporting NetApp storage and VMware virtualization.
- Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage and virtualization technologies, ITIL processes, and distributed O&M workforce leadership.
- Active Top Secret clearance; U.S. citizenship required.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites to support uptime, reliability, and mission continuity.
- Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, and ensure adherence to SOPs, SLAs, and performance objectives.
- Manage and mature incident, problem, change, configuration, and service request processes aligned with ITIL best practices.
- Coordinate operational readiness, maintenance windows, patching cycles, and planned outages to minimize customer impact.
- Drive continuous service improvement, operational standardization, and coordination across DT service providers.
- Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
- Support data center system builds, break/fix activities, configuration corrections, and lifecycle patching.
- Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.
- Oversee operational dashboards, performance analytics, capacity trends, and mission-critical reporting to DT stakeholders.
- Support Cloud Monitoring & Reporting functions tracking cloud consumption, security posture, and service-level metrics.
- Enforce cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
- Ensure alignment with DT security directives for access management, physical security, and controlled data center operations.
- Support continuity of operations and disaster recovery planning and readiness.
- Lead, mentor, and develop multidisciplinary operations teams across multiple shifts and geographically dispersed data centers.
- Collaborate with DT, engineering, cloud service teams, and other mission stakeholders to improve operational outcomes.
- Produce operational documentation, shift guides, reports, communications, and knowledge-transfer materials for Government FTEs.
- Support resource allocation, staffing plans, scheduling, forecasting, and operational budgeting.
- Oversee asset and facilities operations with DT Asset Management teams, maintaining accurate inventories and system-of-record updates.
- Recommend investments and improvements that support operational efficiency and GREEN IT initiatives.
Benefits
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Full-flex work weeks where possible
- Vacation, sick and personal time, holiday, paid parental, military, bereavement, and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment coverage
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Internal mobility support
- AI-powered career tool identifying career steps and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
