HVAC Service Operations Manager

Johnson Controls•Lenexa, KS

About The Position

Johnson Controls is seeking an HVAC Truck Based Service Manager to lead a truck-based service business across an assigned territory. Under general direction, the manager oversees the service team, service assets, and execution of the business, with responsibility for growing labor and material business, delivering customer satisfaction plans, and supporting revenue, gross margin, and service asset management. The role calls for strong leadership, disciplined business planning, team development, and a focus on customer outcomes. The manager leads service operations and develops operating and financial plans aligned with service sales and account goals. They work with Sales, matrix partners, and field leaders to support customer commitments and effective execution, and recruit, coach, and retain service staff. The role requires travel up to 50% of the time. Johnson Controls offers competitive salary, paid vacation, holidays, and sick time, plus a benefits package that includes 401(k), medical, dental, and vision coverage available on day one. The company also provides product training and on-the-job cross-training in a collaborative environment grounded in its Zero Harm policy. The role offers a competitive bonus plan based on individual, group, and corporate performance.

Requirements

Bachelor’s degree in engineering or business, or equivalent work experience.
Eight to ten or more years of progressively responsible operations management experience in the service industry.
Five or more years of direct management experience.
Experience in HVAC, building controls, or a similar service delivery environment.
High-level written and verbal communication competence.
Strong presentation skills and ability to speak to large audiences.
Ability to lead and direct diverse teams.
Basic financial and accounting knowledge.
Proficiency in Microsoft Office applications and a Windows-based environment.
Ability to travel up to 50% of the time.

Nice To Haves

Previous sales or account management experience.
Industry networking experience within local business, technical, or community organizations.
Technical school training or a diploma in electronic or mechanical systems.
Five or more years in a service management role directing a similar service team.

Responsibilities

Lead execution of the truck-based service business and maintain consistent delivery systems across the territory.
Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
Drive profitable growth through management of people, financial resources, and material assets.
Develop strategic operating plans aligned with service sales and account goals.
Build and retain customer relationships through networking in local business, governmental, and professional communities.
Review proposals, estimates, and account assignments with Sales to support effective service execution.
Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
Recruit, hire, coach, and retain service support staff, and support performance reviews and development plans.
Set clear expectations and lead with accountability, safety, and integrity.
Review operations, proposals, and financial results regularly and remove obstacles affecting the team or customer.
Use monthly one-on-ones and operational reviews to support coaching, candor, and continuous improvement.
Collaborate with Sales, matrix partners, and field leaders to balance account ownership, resource needs, and customer commitments.
Apply standardized tools, systems, and service processes consistently.
Make decisions based on service performance, pricing, gross margin, and customer feedback, and adjust when results need improvement.