HVAC Operations Manager

Nextech • Sun Prairie, WI

12d

About The Position

The HVAC/R Service Operations Manager oversees the service department’s operations and HVAC technicians. The role works directly with the team to support staff and organize, direct, coordinate, and control service activities to deliver outstanding customer service and strengthen brand recognition. The position is critical to developing the operational team and maintaining the quality of customer support. The manager is also responsible for communicating job-related information clearly, following applicable work instructions and safety procedures, and completing required documentation.

Requirements

• At least 7 years of management experience at an HVAC contracting business or building-related services company.
• HVAC/R technical background.
• Understanding of quality management principles and effective communication.
• Experience with management and conflict resolution.
• Strong organizational skills, including the ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to a fast-paced environment and deadlines.
• Excellent written and oral interpersonal and communication skills.
• Advanced Microsoft Office and computer literacy.
• Effective spoken and written English, including conveying job-related information, understanding and responding to questions and instructions, and reading, interpreting, and preparing job-related documents.

Responsibilities

• Oversee service department operations and HVAC technicians.
• Support staff and organize, direct, coordinate, and control service activities.
• Manage the financial performance of operations.
• Review company reports, including PMs, CINB, SLA, and P&L, and share them with the team.
• Handle customer escalation calls and provide solutions.
• Ensure monthly, quarterly, and annual company goals are met.
• Manage Service-Level Agreements with current and new clients.
• Recruit, hire, and develop the service operations team.
• Develop a training plan for the service support team.
• Deliver goals and metrics for the assigned group.
• Evaluate employees and conduct annual reviews.
• Identify and communicate opportunities for improvement.
• Perform quality assurance on work completed at customer facilities.
• Cover for next-level managers when they are absent.
• Create, communicate, and send the weekly activity schedule to the VP of Operations.
• Communicate job-related information clearly and accurately with customers, colleagues, and others as needed.
• Follow applicable work instructions and safety procedures, and complete required documentation.

Benefits

• Health insurance, including a free employee-only option.
• Dental insurance.
• Vision insurance.
• Accident insurance.
• Critical illness insurance.
• Disability insurance.
• Supplemental life insurance.
• Free life insurance equal to the employee’s annualized pay rate.
• 401(k) with a 50% match on the first 5% of employee contributions.
• 7 paid holidays.
• 2 paid personal days.
• 10 paid vacation days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed