Senior Project Manager – Digital Operations

Cheil•Plano, TX

2d•Onsite

About The Position

This Cheil USA role is embedded with Samsung's Samsung.com Customer Experience team and supports the Home Appliances category. The Senior Project Manager acts as the category's site owner across Samsung.com consumer (B2C) and business (B2B) sites. The role translates line-of-business needs into complete production requests, reviews and approves work before launch, and maintains accurate, compliant, up-to-date category pages and product content. The position works day-to-day with Samsung business, category, eCommerce and legal stakeholders; Cheil content production and QA teams in the US, Canada, Brazil and India; platform and web development teams; and other agency partners. Work includes onboarding product detail pages, maintaining product data, launching awards and promotional content, improving the customer experience journey, creating ad-hoc landing pages on tight timelines, and managing the category request queue using Jira, Smartsheet and Confluence. Success is measured by launches occurring on schedule, low rework from incomplete requests, few post-launch defects and prompt resolution of live issues, timely review and approval of staged work, and a current request queue without stale items lacking a next step.

Requirements

Bachelor's degree required.
At least 5 years of experience in digital project management, eCommerce or website content operations.
Experience managing product detail pages and product data for an online retailer or brand site.
Experience writing clear briefs or tickets for production teams and reviewing work in staging or preview environments before launch.
Proficiency in Jira and Confluence, and experience with Smartsheet.
Excellent written and verbal communication skills, including communication with senior client stakeholders.
Proficiency in Microsoft Office, especially Excel for SKU lists and data checks, as well as PowerPoint and Word.
Strong organizational skills, attention to detail, time management and ability to manage multiple requests with different priorities and deadlines in a fast-paced environment.
Ability to make clear decisions about priorities and launch readiness, identify issues early and drive them to resolution.
Collaborative, open and self-directed approach; ability to learn and grow through working with others and thrive in a team atmosphere.
Ability to understand the business and customer importance of requests and advocate for a clear, accurate customer journey.

Nice To Haves

Degree in Communications, Marketing, Business or a similar field.
Experience in technology or consumer electronics/appliances eCommerce.
Experience with a CMS, preferably Adobe Experience Manager, and a product information management (PIM) system.
Knowledge of eCommerce product compliance, including energy labels, state disclosures, and safety and battery information.
Experience with B2B eCommerce sites or marketplace and third-party seller onboarding.
Basic data analysis skills and familiarity with site usability, A/B testing and optimization.
Agency experience on a global client account.
Experience in a highly matrixed organization or on a large client account.

Responsibilities

Intake requests from line-of-business and category teams; confirm business need, priority and launch date, and collect required assets, copy, product codes and approvals.
Write complete Jira requests for production, specifying scope, SKUs, affected pages and components, assets, copy, dates and acceptance criteria.
Answer production questions promptly to prevent work from being blocked.
Own product pages through their lifecycle, from new product onboarding and content updates through end-of-life.
Maintain accurate structured product data, including display names, features, specifications, galleries, filters, compatibility, related products and comparison data.
Coordinate product setup with eCommerce teams, including pricing, buy box and availability, so pages are ready to purchase at launch.
Onboard parts, accessories and marketplace products, including products supplied through third-party seller channels.
Review staged pages against requests, approve them or return them with clear, specific feedback, and own client-side final review and release approval for the category.
Submit product pages for Samsung's internal go-live approval and confirm results on the live site.
Plan launches around market dates, timed launches and weekly go-lives, ensuring approvals are in place before launch windows.
Ensure product content meets brand, legal and regulatory requirements, including energy and efficiency labels, state disclosures, safety and battery specifications, awards, claims and disclaimers.
Conduct post-launch checks and promptly fix broken links, incorrect images, outdated specifications and other live issues.
Manage and prioritize the category request queue with the CX lead; track status in Jira and Smartsheet and keep stakeholders informed.
Coordinate with Site Operations and production teams on queue capacity and work sequencing.
Partner with platform and web development teams on technical issues and escalate defects with clear evidence.
Maintain category documentation and processes in Confluence and identify opportunities to simplify workflows.
Handle a high volume of detail-heavy updates across many SKUs and requests each week.