Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree in business administration, hospitality, or a related field.
• At least 5 years of experience managing food, beverage, and retail operations across multiple locations (10 or more).
• Proven track record of contributing to the success of a multi-million-dollar business.
• Strong financial acumen and ability to analyze business performance.
• Excellent leadership skills, with a focus on team development and motivation.
• Ability to contribute to a positive, high-performance culture.
• Strong client relationship management skills.
• Proficiency in Microsoft Office and relevant business software.
• Strong strategic planning and execution abilities.
• Excellent oral and written communication skills.
• Strong analytical skills for budget management and business analysis.
• Exceptional time management, organization, and project management skills.
• Commitment to high standards of guest relations, diplomacy, and professionalism.
• Ability to meet the physical demands of the position, including standing for long periods; using hands and fingers; verbal communication and hearing; reaching, climbing, balancing, tasting, and smelling; and occasionally walking, stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and focusing.

Responsibilities

• Support business-unit expectations for financial performance, people management, client satisfaction, and business partner relationships.
• Help implement strategies that foster a culture where team members feel valued and provide exceptional guest experiences.
• Identify and mentor potential future leaders and contribute to the leadership pipeline.
• Maintain food safety and brand compliance standards across operations.
• Assist with budget management and achievement of financial targets.
• Help ensure brand standards are followed across all locations.
• Participate actively in daily airport floor operations.
• Support action plans addressing retention, turnover, and employee satisfaction.
• Collaborate with the Director to implement strategies aligned with organizational goals and objectives.
• Assist with staffing requirements and budget guidelines in conjunction with annual financial statements.
• Support airport badging compliance through daily termination notifications.
• Help optimize schedules and ensure payroll compliance using the workforce management tool.
• Work with team members to maintain high-quality storefronts and ensure timely store openings.
• Liaise with business units in daily operational affairs as directed.
• Participate in public relations activities as needed.
• Assist in leading and mentoring the leadership team, including Concept Managers.
• Help set clear goals and support accountability for results.
• Participate in regular performance evaluations and provide feedback to team members.
• Assist in addressing and resolving associate relations matters.

Benefits

• Affordable medical insurance for eligible full-time employees.
• Dental and vision benefits.
• Voluntary insurance options.
• Company-sponsored life insurance.
• Free employee assistance program.
• Competitive paid time off.
• Company holidays.
• 401(k) retirement plan with company match.
• Discount programs for travel and entertainment.
• Location meal program.
• Bonus eligibility.