Associate Center Operations Director (Float - various locations)

ChenMed•Chicago, IL

4d•$83,638 - $119,482•Onsite

About The Position

The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture, including teammate engagement and turnover. The role has primary responsibility for day-to-day center operations and direct supervision of employees, ensuring the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met. The position floats across various locations. The director improves patient experience, optimizes appointment-slot use and quality, ensures team availability and accessibility, manages patient disenrollment and orphan patients, and supports continuity of care. The role also fosters an engaged, collaborative center culture; develops workforce-planning strategies; oversees onboarding of line staff; and works to retain teammates and reduce turnover. Other duties may be assigned or modified at the manager’s discretion.

Requirements

Bachelor of Arts or Bachelor of Science degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
Ability to build relationships and foster collaboration and mutual respect with staff, patients, and external partners.
Strong business acumen and data-driven decision-making, including ability to analyze key performance indicators and metrics.
Ability to develop and implement strategies to engage and develop team members and promote professional growth and job satisfaction.
Good knowledge and understanding of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of regulatory standards and applicable local, state, and federal laws, including how to locate information on standards and interpretations.
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, as well as other word-processing, spreadsheet, database, email, and presentation software.
Spoken and written fluency in English.
Ability to exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays as needed.

Responsibilities

Enhance patient experience by implementing best practices and addressing patient feedback to improve satisfaction.
Optimize utilization of available appointment slots to maximize patient access and operational efficiency.
Ensure appointment-slot quality while balancing availability with patient needs.
Ensure the team is available and accessible to patients, reducing wait times and barriers to care.
Monitor and manage patient disenrollment rates, identify causes, and take steps to retain patients and improve continuity of care.
Identify and manage orphan patients without assigned primary care providers so they receive continuous, coordinated care.
Cultivate a positive center culture that promotes team engagement and collaboration, including initiatives to boost staff morale and engagement.
Develop and execute workforce-planning strategies to ensure adequate staffing for patient needs and operational demands.
Oversee onboarding of new line staff, providing comprehensive training and support for their integration into the team.
Implement strategies to improve teammate retention and reduce turnover, fostering a supportive environment that encourages commitment and career growth.
Directly supervise employees and oversee day-to-day center operations.
Perform other duties as assigned or modified at the manager’s discretion.