Associate Center Operations Director

ChenMed•Pine Manor, FL

1d•$83,638 - $119,482•Onsite

About The Position

The Associate Center Operations Director is responsible for day-to-day center operations, center performance, scheduling optimization, patient experience, and center culture, including employee engagement and turnover. The role directly supervises employees and ensures the needs of the center, physicians, clinicians, care teams, patients, and visitors are met. The position focuses on improving patient access and satisfaction, optimizing appointment-slot utilization and quality, managing disenrollment and orphan patients, developing workforce plans, onboarding staff, and strengthening teammate retention and engagement. The role requires independent judgment and may include other duties as assigned at the manager’s discretion.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
Ability to build strong relationships and foster collaboration and mutual respect among staff, patients, and external partners.
Strong business acumen and a data-driven approach to decision-making, including analyzing performance indicators and metrics.
Ability to develop and implement strategies to engage and develop team members and promote professional growth and job satisfaction.
Knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of applicable regulatory standards and local, state, and federal laws, and how to locate relevant standards and interpretations.
Excellent critical reasoning, decision-making, and problem-solving skills, including assessing risks and preventing or resolving recurring issues.
Strong organizational skills and attention to detail to manage multiple tasks, deadlines, interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and other word-processing, spreadsheet, database, email, and presentation software.
Fluency in spoken and written English.
Ability to exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays as needed.

Responsibilities

Oversee day-to-day center operations and center performance, including direct supervision of employees.
Improve patient experience by implementing best practices and responding to patient feedback.
Optimize appointment-slot utilization and maintain appointment-slot quality to support patient access and operational efficiency.
Ensure the team is available and accessible to patients and reduce wait times and barriers to care.
Monitor and manage patient disenrollment, identify causes, and support patient retention and continuity of care.
Identify and manage orphan patients to ensure continuous, coordinated care.
Cultivate a positive, collaborative center culture and implement initiatives to improve staff morale and engagement.
Develop and execute workforce-planning strategies to ensure adequate staffing for patient needs and operational demands.
Oversee onboarding, training, and support for new line staff.
Implement strategies to improve teammate retention and reduce turnover, fostering a supportive environment for long-term commitment and career growth.
Perform other duties as assigned and modified at the manager’s discretion.