Director, Data Center Operations

Oracle•Ashburn, VA

3d•$146,300 - $306,400

About The Position

Oversees data center operations for one or more sites and teams within a region, setting strategic direction for performance monitoring, network evaluation, physical and infrastructure capacity analysis, and continuous improvement in collaboration with executive leadership. Provides oversight of complex technical issues and establishes strategies for automation, incident management, root cause analysis, and maintaining an accurate, strategically aligned knowledge base. Directs new region builds and expansion activities, serving as the primary liaison with senior project teams and data center engineering leadership to coordinate resources, timelines, capacity needs, and delivery standards. Leads installations, repairs, inventory management, and logistics across multiple data centers; establishes component replacement and upgrade standards; advises on significant purchases; and drives proactive maintenance and lifecycle strategies to support facility efficiency and stability. The role also guides multiple teams and complex projects, fosters cross-functional partnerships, coaches teams in problem solving and continuous learning, and drives performance and talent development in collaboration with HR.

Responsibilities

Lead data center operations as a country leader, typically overseeing one or more sites and teams in a region.
Set strategic direction for operations and network performance monitoring and evaluation in collaboration with executive leadership.
Establish strategic direction for analysis of physical, power, and cooling capacity.
Direct continuous improvement efforts to achieve KPIs and objectives.
Oversee support for escalated, complex technical issues across multiple data centers.
Define and enforce issue triage strategies using automation, scheduling, and monitoring tools.
Standardize and document issues, processes, and solutions, and ensure the knowledge base remains comprehensive, accurate, and aligned with department goals.
Oversee incident and crisis management protocols aligned with business continuity plans.
Establish root cause analysis best practices following incidents or crises and update documentation to capture improvements.
Set strategic direction and oversee new region builds and expansion activities, onsite and remotely.
Serve as the primary liaison with senior project teams and data center engineering leadership; coordinate resources, timelines, and long-term capacity needs for builds and expansions.
Collaborate with project teams to ensure world-class standards for expansion projects and site builds.
Direct installations, repairs, inventory management, and logistics across multiple data centers.
Establish standards and best practices for component replacements and upgrades.
Advise on and manage large-scale data center purchases or upgrades.
Implement proactive maintenance and lifecycle management strategies for facility efficiency and stability, including containment, airflow and pressure, and power trains.
Guide multiple teams managing complex projects and initiatives; monitor timelines, deliverables, and budgets where applicable.
Delegate work, set priorities, and adjust resources or timelines in response to business changes.
Lead cross-functional collaboration and partnerships with business leaders, stakeholders, and customers; promote transparency and inclusivity.
Provide oversight and coaching on complex operational and technical problems, data analysis, solution development, and root cause identification.
Pursue strategic learning opportunities and build team expertise, innovative skills, and knowledge sharing; identify organizational skill gaps and evaluate learning strategies.
Empower teams to develop and implement process improvements, seek feedback and buy-in, and prioritize improvement initiatives according to strategic direction and return on investment.
Drive team performance through feedback and coaching, align individual development goals with organizational initiatives, and apply talent development procedures consistently.
Collaborate with HR on talent strategy, hiring, and promotion processes.