Director Data Center & Enterprise Operations

Advocate Health • Oak Brook, IL

8d • $75 - $121 • Remote

About The Position

The Director Data Center & Enterprise Operations provides operational and strategic direction for IT solution development projects and implemented system support. The role directs the selection, design, development, release, and maintenance of IT solutions and integration interfaces, and resolves complex operational and organizational issues to enable multi-platform solution development and support. The director assesses project viability and recommends strategies and tactics.

The position leads Data Center Management, Compute/Server Operations, Storage & Backup, Middleware Operations, and Enterprise Infrastructure Monitoring, with accountability for the teams operating and supporting critical production infrastructure. It owns infrastructure availability and reliability, provides 24x7 operational leadership and incident response, and drives operational excellence, service management, data center readiness, infrastructure continuity, and continuous service improvement.

The director also manages technical projects and changes, coordinates solution implementation, training, and support, consults with users on improvement opportunities, manages vendor relationships and service agreements, and serves as an escalation point. The role includes staff management and development, operating and capital budget recommendations, and responsibility for compliance with organizational policies, regulations, and laws.

Requirements

• Bachelor's degree in information technology or a related field.
• Seven years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment.
• Three years of management experience in project management and managing multidisciplinary work teams.
• Demonstrated leadership and a proven track record managing or directing technical staff and financial resources through system life cycle phases.
• Extensive information services background, including design, programming, testing, implementation, hardware, systems software, and computer operations.
• Ability to lead multidisciplinary, high-performance work teams and development groups; execute multiple projects and manage resources across projects; develop solutions to complex business problems; and manage relationships effectively.
• Broad understanding of cultural and organizational change management, including workflow analysis, process redesign, benefits analysis and measurement, training, and support.
• Strong listening, interpersonal, and critical-thinking skills; ability to coach and mentor and provide timely, accurate feedback.
• In-depth understanding of health care systems and technologies available in the marketplace.
• Strong oral and written communication skills.
• Excellent planning and organization skills.
• Ability to travel and operate all equipment necessary to perform the job.

Responsibilities

• Lead Data Center and Enterprise Operations, including Data Center Management, Compute/Server Operations, Storage & Backup, Middleware Operations, and Enterprise Infrastructure Monitoring.
• Ensure enterprise infrastructure services are monitored, maintained, and operated to established availability, performance, resiliency, and service-level expectations.
• Provide 24x7 operational leadership and incident response, including event detection, triage, escalation, service restoration, and coordination with Major Incident Management, Disaster Recovery, Engineering, Cybersecurity, and Application Support.
• Establish consistent change, incident, problem, event, capacity, configuration, patching, maintenance, and technology lifecycle management practices.
• Improve service stability, reduce repeat incidents and operational risk, increase automation, and minimize manual effort.
• Ensure data center operational readiness and infrastructure continuity, including facility and technology coordination, environmental monitoring, hardware deployment and maintenance, backup and recovery operations, capacity management, and infrastructure recovery readiness.
• Develop technical leaders, teams, and operational capabilities; advance automation, observability, proactive monitoring, operational metrics, runbook maturity, vendor management, and continuous service improvement.
• Manage and support changes and enhancements by assigning projects, ensuring staff training and understanding of project context, following analysis, testing, and user consultation procedures, and delivering within cost and time constraints.
• Oversee implementation, training, and support for designated solutions in a way that supports organizational change management and project goals.
• Consult with users to identify and evaluate opportunities for solution improvements; coordinate engineering and support with business units; keep user personnel informed; and serve as an escalation point for issue resolution.
• Assist with hardware, software, and consultant contracts and service agreements; establish and maintain vendor relationships.
• Perform staff human resources responsibilities, including hiring, promotion, development, performance evaluations, compensation changes, employee concerns, corrective actions, terminations, and morale.
• Develop and recommend operating and capital budgets and control expenditures within approved objectives.
• Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and potential annual performance-based increases

What This Job Offers

• Job Type: Full-time
• Career Level: Director