Data Center Engineer, Data Center Operations

Apple

7h•Onsite

About The Position

Apple’s Data Center Operations group is seeking a Data Center Engineer based in Hong Kong. The role develops and sustains data center solutions through communication and coordination with Apple Data Center teams and Business Groups, helping deliver infrastructure and services that support global business objectives. The engineer deploys and maintains servers, supporting fixtures, and infrastructure at remote locations, and contributes to projects involving compute servers, cabling infrastructure, and Data Center Infrastructure Management (DCIM) elements. The role also involves worldwide travel, including travel to mainland China and other APAC countries.

Requirements

Bachelor’s degree in an IT-related discipline.
At least 5 years of experience, or related experience, in a data center environment.
Experience with data center operational tasks, including rack sizing, equipment installation, and decommissioning.
Hands-on experience with various copper and fiber cabling structures.
Excellent verbal and written communication skills in both Chinese and English.
Ability to travel to mainland China and other APAC countries.
Ability to solve problems independently and work with self-motivation.
Ability to build relationships and collaborate with other teams.
Ability to sit, stand, bend, stoop, push, pull, reach, and lift continuously as required, including lifting items weighing up to 34 kg.
Strong communication skills with a variety of audiences and at all levels.
Ability to understand and work effectively in a culturally diverse organization.
Ability to manage key stakeholder interests while handling conflicting priorities and business interests.

Nice To Haves

Prior experience in data center operations, supply chain, and data center construction.
Experience with DCIM tools.
Certification in data center operations or a related field; examples include CDOM, CDFOM, CDCE, or CDCS.

Responsibilities

Deploy and maintain servers, supporting fixtures, and infrastructure at remote locations.
Complete projects involving deployment and maintenance of compute servers, cabling infrastructure, and DCIM elements.
Implement data center incident management and change control to prevent and manage failure scenarios.
Recover services and develop improvement plans to minimize future incidents.
Manage vendors involved in infrastructure expansion and enforce technical specifications and quality standards.
Coordinate material movements with Engineers, Project Managers, and Customer Business teams to ensure timely delivery.
Ensure required actions are implemented in Apple systems to support job functions.
Identify issues and perform Root Cause Analysis to prevent future operational impact.
Perform data center operational tasks, including rack sizing, equipment installation, and decommissioning.
Build and grow relationships and collaborate with other teams.
Travel to mainland China and other APAC countries, and travel to locations worldwide as needed.