Data Center Operations Engineer
About The Position
Payward is seeking a Data Centre Operations Engineer to join Kraken’s expanding Infrastructure Operations team. This hands-on role supports the network and compute infrastructure of a cryptocurrency exchange. The position requires onsite work in the New York/New Jersey area and includes on-call responsibilities and travel as needed to support data centre and office locations. The engineer performs preventive and corrective maintenance, installs and configures server and networking systems, and provides facility support such as installation, decommissioning, and break/fix work. The role also manages contractors and vendors, maintains accurate site documentation and asset records, supports financial and capacity planning, and contributes to new-site build-outs. The engineer collaborates with teams across the US, EU, UK, and APAC.
Requirements
- At least 3 years of data centre operations experience in a highly security-focused environment.
- At least 3 years of experience working in a large-scale data centre environment.
- Experience with power, cooling, and airflow management for physical devices.
- Basic knowledge of IP addressing and subnet and gateway configuration.
- Demonstrated accountability for site or system ownership in a large-scale environment.
- Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
- Understanding of financial planning or forecasting in an operational context.
- Ability to collaborate across teams and regions with transparency and professionalism.
- Ability to perform under pressure with high attention to detail.
- Ability to perform physical labor and lift more than 25 kg.
Responsibilities
- Perform expert preventive and corrective on-site maintenance on critical exchange infrastructure.
- Install and configure complex server and networking systems.
- Provide on-site facility support, including installation, decommissioning, and break/fix work.
- Manage contractors, subcontractors, and vendors to ensure compliance with site procedures.
- Maintain site-level asset accuracy, documentation, and ITAM and NetBox (IPAM, DCIM) updates; keep documentation and rack layouts accurate, audit-ready, and traceable.
- Support financial and capacity planning through cost projections and renewal tracking.
- Lead or assist with capacity planning to maintain spare capacity and plan timely backfills.
- Perform on-call duties and travel as needed to support data centre and office locations.
- Monitor, maintain, and troubleshoot physical infrastructure.
- Plan and execute new-site installs, including rack layouts, patching and power plans, quote checks, and incident reports.
- Carry out physical network work, including cabling and patching to port maps, selecting optics and cables, and ordering and removing cross-connects with colocation providers.
- Handle change and access control tasks, including change tickets, maintenance windows, site-access tickets, visitor escorts, and badge or door-controller faults.
- Manage logistics such as inbound shipment tickets, loading-bay handoffs, and shipping equipment between sites.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
