Data Center Operations Engineer
About The Position
Payward is seeking a Data Centre Operations Engineer to join its Infrastructure Operations team. This hands-on role supports and maintains the network and compute infrastructure for Kraken, a cryptocurrency exchange. The position requires onsite work in the New York/New Jersey area and includes physical data centre and office support, with on-call duties and travel as needed. The engineer performs preventive and corrective maintenance, installs and configures server and networking systems, and supports facility work such as installations, decommissioning, and break/fix activities. The role also involves coordinating contractors and vendors, maintaining accurate site assets and documentation, supporting financial and capacity planning, and contributing to new-site build-outs and multi-region operations.
Requirements
- At least 3 years of data centre operations experience in a highly security-focused environment.
- At least 3 years of experience working in a large-scale data centre environment.
- Experience with power, cooling, and airflow management of physical devices.
- Basic knowledge of IP addressing, subnets, and gateway configuration.
- Demonstrated accountability for site or system ownership in a large-scale environment.
- Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
- Understanding of financial planning or forecasting in an operational context.
- Ability to collaborate across teams and regions with transparency and professionalism.
- Ability to perform under pressure with high attention to detail.
- Physical labour capability, including lifting more than 25 kg.
Responsibilities
- Perform preventive and corrective on-site maintenance on critical exchange infrastructure.
- Install and configure server and networking systems.
- Provide on-site facility support, including installation, decommissioning, and break/fix work.
- Manage contractors, subcontractors, and vendors to ensure compliance with site procedures.
- Maintain site-level asset accuracy, documentation, and ITAM and NetBox (IPAM, DCIM) updates; keep documentation and rack layouts accurate, audit-ready, and traceable.
- Support financial and capacity planning through cost projections and renewal tracking.
- Lead or assist with capacity planning, maintaining spare capacity and planning timely backfills.
- Assume on-call duties according to schedule and travel as needed to support physical data centre and office locations.
- Monitor, maintain, and troubleshoot physical infrastructure.
- Carry out physical network work, including cabling and patching to port maps, selecting optics and cables, and ordering or removing cross-connects with colocation providers.
- Raise change tickets and work within maintenance windows; handle site-access tickets, visitor escorts, and badge or door-controller faults.
- Coordinate logistics, including inbound shipment tickets, loading-bay handoffs, and shipping equipment between sites.
- Plan and execute new-site installations, including rack layouts, patching and power plans, quote checks, and incident reports.
- Collaborate across teams and regions, including the US, EU, UK, and APAC.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
