Data Center Technician, Data Center Operations

Apple•Ashburn, VA

About The Position

The Data Center Technician installs, services, and maintains Apple IT infrastructure in a 24/7 environment with rapidly shifting priorities, helping maintain high availability. The role provides hands-on support for data center IT infrastructure and internal system components and requires collaboration, strong communication, attention to detail, and effective documentation. Technicians support network connectivity and hardware installation, removal, maintenance, and troubleshooting. They also help plan and implement infrastructure work, perform diagnostics and firmware updates, follow safety procedures, and contribute to operational deadlines and service-level objectives. The position includes rotational on-call duties and may require extended shifts, work in high-temperature environments, and travel to domestic and international locations.

Requirements

At least 1 year of experience directly supporting IT hardware infrastructure and working in a production data center environment.
Experience in hands-on technical support, help desk, logistics, or technical training in computer engineering or a related IT field.
Experience following established procedures and performing network connectivity tasks, hardware component swaps, or hardware infrastructure installation.
Experience using and/or supporting computer operating systems.
Familiarity with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
Ability to work extended shifts in a data center environment, including temperatures ranging from 79°F to over 105°F, while maintaining appropriate hydration.
Ability to participate in rotational on-call duties and provide after-hours support in a 24/7 operational environment as needed.
Ability to safely work at heights using step ladders, podium platforms, and people lifts while adhering to safety protocols.
Ability to safely use hand-held tools such as electric drills, safety cutters, and fiber testing kits.
Ability to travel to domestic and international locations.
Strong communication, collaboration, attention to detail, and documentation skills.

Nice To Haves

Technical certifications such as CompTIA A+ or Network+.

Responsibilities

Establish and support network connectivity.
Install and remove hardware assets and securely handle storage media.
Troubleshoot hardware issues and perform diagnostics and firmware updates to resolve hardware or software issues.
Collaborate with the team to meet operational and service-level deadlines.
Contribute to a positive and effective team environment by sharing information and best practices and aligning on tasks, resources, and plans.
Communicate effectively with team members, clients, and stakeholders verbally and in writing.
Seek ways to improve operational processes and help the team meet performance and service-level objectives.
Support planning for hardware installation and removal and participate in data center infrastructure projects.
Maintain awareness of conditions and risks that could affect Apple customers and business services.
Follow safety protocols while using PPE, working at heights, and operating hand-held tools.
Participate in rotational on-call duties and provide after-hours support as needed.