Linux Data Center Operations Technician - Memphis

SpaceXSI•Southaven, MS

9h•Onsite

About The Position

As a Linux Data Center Operations Technician at SpaceXSI, you will help maintain the health of server and network infrastructure in data centers and global points of presence. The role focuses on the operations metrics mean time to detect (MTTD) and mean time to repair (MTTR), and requires careful execution of directions, attention to detail, and the ability to learn quickly. You must be reachable by cell phone and willing to travel onsite for emergencies as needed. You will develop an understanding of assigned equipment to improve and simplify server intake and repair processes. The technician supports initial data center construction and ongoing site operations, including installing, cabling, powering, monitoring, troubleshooting, repairing, inventorying, and decommissioning infrastructure. The position also includes managing operational tickets, maintaining procedures and documentation, coordinating vendor returns, and designing network layouts and solutions within data centers. Work schedules vary according to site operational needs, and evening and weekend availability is required.

Requirements

High school diploma or equivalency certificate.
At least 2 years of experience working with server, storage, compute, and network hardware.
At least 2 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 2 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
Subject to pre-employment drug testing and random drug and alcohol testing.
Subject to pre-employment and annual post-employment background checks.
Able to work in tight quarters and perform job functions requiring physical dexterity.
Able to lift up to 35 pounds unassisted.
Comfortable working at heights up to 50 feet with appropriate safety gear.
Comfortable working in an environment with noise exposure.
Available to work evenings and weekends; schedule varies with site operational needs and flexibility is required.

Nice To Haves

Strong Linux skills, including navigating directories and filesystems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, using commands for process management, and performing basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on call and responding to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and willingness to learn about the data center field.
Excellent prioritization and time management skills.
Ability to work in a fast-paced environment.
Attention to detail.
Oracle experience.
Inventory management experience.
At least 4 years of experience in structured copper and fiber cabling.
At least 4 years of experience with power and cooling concepts inside data centers.

Responsibilities

Report to the job site during initial construction and provide updates to the engineering team as required.
Monitor and troubleshoot servers and network infrastructure in data centers and global points of presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using an internal application.
Label and troubleshoot fiber and optics cables.
Install, troubleshoot, and repair power supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering hardware, and handing it off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve cross-functional data center operations tickets using Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.