Director, Data Center Operations

Oracle•Ashburn, VA

11h•$146,300 - $306,400

About The Position

The Director, Data Center Operations oversees one or more data center sites and teams within a region, setting strategic direction for performance monitoring, network evaluation, capacity analysis, and continuous improvement in collaboration with executive leadership. The role provides oversight for escalated and complex technical issues, automation, incident and crisis management, and root cause analysis, while ensuring the data center knowledge base remains comprehensive and aligned with department goals. The director leads new region builds and expansion projects, serving as the primary liaison with senior project teams and data center engineering leadership to organize resources, manage timelines, and address long-term capacity needs. The role also directs installations, repairs, inventory management, and logistics across multiple data centers; establishes standards for component replacements and upgrades; advises on large-scale purchases; and drives proactive maintenance and lifecycle strategies to support facility efficiency and stability. This position provides strategic leadership across planning and execution, cross-functional collaboration, complex problem solving, learning, continuous improvement, and performance and talent development. The salary range for the stated U.S. locations is $146,300 to $306,400 per annum, with possible eligibility for bonus, equity, and compensation deferral.

Responsibilities

Lead one or more data center sites and teams within a region.
Set strategic direction for data center operational and network performance monitoring, and analysis of physical, power, and cooling capacity, in collaboration with executive leadership.
Define and guide continuous improvement initiatives to meet KPIs and objectives.
Oversee support for escalated, complex technical issues across multiple data centers.
Establish strategies for issue triage using automation, scheduling, and monitoring tools.
Ensure issues, processes, and solutions are documented and standardized in an accurate, strategically aligned knowledge base.
Oversee incident and crisis management protocols in alignment with business continuity plans.
Establish root cause analysis practices after crises or incidents and update documentation to capture improvements.
Set strategic direction and oversee new region builds and data center expansions, onsite and remotely.
Liaise with senior project teams and data center engineering leadership to organize resources, manage timelines, and address long-term capacity needs for builds and expansions.
Ensure expansion projects and site builds meet world-class standards.
Direct installations, repairs, inventory management, and logistics across multiple data centers.
Establish standards and best practices for component replacements and upgrades.
Advise on and manage large-scale data center purchases or upgrades.
Implement proactive facility maintenance and lifecycle management strategies focused on efficiency and stability, including containment, airflow and pressure, and power trains.
Guide multiple teams in planning and executing complex projects or initiatives, monitoring timelines, deliverables, and budgets as applicable.
Delegate work, set priorities, align work with business needs, and adjust resources or timelines in response to business changes.
Lead cross-functional collaboration and partnerships with business leaders, stakeholders, and customers; promote transparency and inclusivity.
Provide oversight and direction for solving complex operational and technical issues and preventing recurrence by identifying root causes.
Pursue strategic learning opportunities, build team expertise, identify organizational skill gaps, and evaluate learning strategies.
Empower teams to develop and implement process, protocol, and workflow improvements; prioritize initiatives to align with strategic direction and return on investment.
Coach teams and provide feedback to drive performance and development in line with performance management expectations.
Align individual development goals with organizational initiatives and collaborate with HR on hiring and promotion processes.