Associate Center Operations Director

ChenMed•Fayetteville, AR

2d•$83,638 - $119,482•Onsite

About The Position

The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture, including turnover and engagement. The role has primary responsibility for day-to-day center operations and directly supervises employees. The incumbent ensures that the needs of the center, physicians, clinicians, care teams, patients, and visitors are met. The position enhances patient experience, optimizes appointment-slot utilization and quality, and ensures patients can access the team with reduced wait times and barriers to care. It monitors patient disenrollment and manages patients without assigned primary care providers to support retention and continuity of care. The director also develops workforce plans, oversees onboarding of line staff, cultivates team engagement, and implements strategies to improve retention and reduce turnover. Other duties may be assigned or modified at the manager’s discretion.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline; additional experience above the minimum may be considered in lieu of the degree on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment.
Ability to build relationships and foster collaboration and mutual respect with staff, patients, and external partners.
Strong business acumen and a data-driven approach to decision-making, KPI analysis, and tracking progress toward goals.
Ability to develop and implement strategies to engage and develop team members and promote professional growth and job satisfaction.
Knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of regulatory standards and applicable local, state, and federal laws, including where to find standards and interpretations.
Excellent critical reasoning, decision-making, and problem-solving skills, including analyzing situations, assessing risks, preventing future issues, and resolving recurring defects.
Strong organizational skills and attention to detail, including the ability to manage multiple tasks, short deadlines, interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and other word-processing, spreadsheet, database, email, and presentation software.
Spoken and written fluency in English.
Ability to exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays as needed.

Responsibilities

Improve the overall patient experience by implementing best practices and responding to patient feedback.
Optimize appointment-slot utilization to maximize patient access and operational efficiency.
Maintain the quality of appointment slots while balancing availability with patient needs.
Ensure the team is available and accessible to patients, reducing wait times and barriers to care.
Monitor patient disenrollment and address its causes to retain patients and improve continuity of care.
Identify and manage patients without assigned primary care providers so they receive continuous, coordinated care.
Cultivate a positive, collaborative center culture and implement initiatives to improve staff engagement and morale.
Develop and execute workforce plans to ensure adequate staffing for patient needs and operational demands.
Oversee onboarding, training, and support for new line staff.
Implement strategies to improve teammate retention and reduce turnover, fostering an environment that supports long-term commitment and career growth.
Manage day-to-day center operations and directly supervise employees.
Ensure the needs of the center, physicians, clinicians, care teams, patients, and visitors are met.
Perform other duties as assigned or modified at the manager’s discretion.