Center Operations Director - Surprise

Soar Autism Center • Surprise, AZ

3d

About The Position

Soar Autism Center is building a network of interdisciplinary clinics serving children with autism and their families through early intervention, comprehensive supportive services, and developmentally appropriate learning. Its integrated autism care uses a play-based applied behavior analysis (ABA) model based on the principles of the Early Start Denver Model.

The Center Operations Director is a high-impact leadership role responsible for running a center, leading its staff, partnering with clinicians, and influencing center growth, quality, and family experience. The role owns center performance against forecasted goals and the execution of operational systems, while overseeing the non-clinical experience for families and developing a high-performing local team. The position offers exposure to senior leaders and multi-site operators, with potential career growth into multi-site leadership, regional operations, or senior operational roles.

Requirements

• Bachelor’s degree required.
• Previous people management experience leading high-performing teams of 8–10 or more people.
• 2–3+ years of experience managing strong operations.

Responsibilities

• Act as the local owner of performance against forecasted goals, including budget, utilization, and efficiency.
• Drive execution of operating systems for scheduling, staffing, billing efficiency, cleanliness, and parent communication.
• Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve center operations.
• Lead with calm, clarity, and professionalism in a fast-paced environment.
• Own the non-clinical experience for caregivers and build supportive relationships with them through clear, timely communication.
• Drive attendance, engagement, and client satisfaction (NPS).
• Ensure smooth onboarding for new families.
• Manage the front desk and welcome clients, prospective clients, and teammates.
• Prepare families for diagnostics, assessments, and transitions.
• Serve as the primary people leader for local staff, including clinicians and support team members.
• Coach, develop, and motivate team members.
• Partner with the lead clinician to support clinical excellence, team morale, and retention.
• Serve as a point of escalation and support for staff, resolving issues or escalating them as appropriate.

Benefits

• Starting base salary of $80,000–$100,000 per year, with annual bonus potential of up to $32,000 based on center and individual performance.
• Comprehensive health benefits, including medical, dental, and vision plans.
• Student loan repayment and tuition reimbursement benefits.
• Priority access to in-network mental health support through a partnership with Sol Mental Health.
• Support from a multidisciplinary team.
• Direct exposure to senior leaders and multi-site operators.
• Collaborative, high-accountability environment with growth opportunities for strong performers.
• Opportunity to build a meaningful career while contributing to the organization’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level