Director, Digital Operations Center
About The Position
CrowdStrike is seeking an experienced Director to lead its global Digital Operations Center (DOC). The Director owns the day-to-day leadership of the DOC's 24/7, multi-site team and drives the operational strategy, tooling, and staffing decisions that support monitoring, alerting, and incident response across all regions. The role provides technical and operational leadership for DOC managers across sites, serves as a senior escalation point for complex incidents, and partners with enterprise leadership on incident management strategy. The Director leads the global DOC team, sets standards, and develops staffing and tooling strategies aligned with company technology and resilience goals. The role owns and improves DOC policies and procedures; directs critical incident assessment, escalation, crisis team activation, and coordination with engineering, SRE, IT, and other teams; and leads post-incident reviews and corrective actions. The Director also develops DOC staff, recommends investments and resource allocations, maintains incident documentation and SOPs, and reports DOC performance and improvement opportunities to senior leadership.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience is considered.
- 10 or more years of experience in technology operations or engineering, including 6 or more years leading a 24/7, at-scale operations function such as a DOC, SOC, NOC, or engineering organization operating the services it builds.
- Proven experience managing high-availability operations across multiple sites, regions, or distributed teams.
- Experience with observability and monitoring platforms and incident alerting and notification systems.
- Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
- Demonstrated experience with service management principles and practices, and judgment to apply them in a fast-moving, high-autonomy environment.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
- Excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations.
- Strong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.
- Exceptional verbal and written communication skills and ability to engage technical and non-technical stakeholders at all organizational levels.
- Ability to work in a fast-paced, global operations environment.
- Some domestic and international travel is required.
Nice To Haves
- Master's degree or relevant certifications.
Responsibilities
- Lead the global DOC team across all sites and set standards, staffing, and tooling strategy aligned with company technology and resilience goals.
- Own and continuously improve DOC policies and procedures.
- Serve as a senior escalation point for critical incidents, directing assessment, escalation, and crisis team activation.
- Coordinate incident resolution and root cause analysis with product engineering, site reliability engineering (SRE), IT, and other teams.
- Lead post-incident reviews and drive corrective and preventive actions.
- Improve signal analysis across multiple sources to minimize time to detection for major incidents.
- Recruit and develop DOC staff globally and provide ongoing training on tools and incident management practices.
- Evaluate and recommend investments in tools, technologies, and staffing, and support DOC budget and resource allocation.
- Maintain incident logs, documentation, and standard operating procedures for DOC response and escalation.
- Provide regular updates to senior leadership on DOC performance and improvement opportunities.
Benefits
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Eligibility for bonuses and equity grants.
- Health insurance, 401(k), and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Director
