Project Employee, Digital Operations Center
National Basketball Association (NBA)•Secaucus, NJ
•Onsite
About The Position
The Project Employee, Digital Operations Center is responsible for quality assurance of NBA digital products across multiple platforms, with an emphasis on mobile applications, web, and connected devices. The role monitors live NBA, WNBA, NBA G League, and NBA 2K League games across digital products, identifies and escalates issues, and evaluates digital offerings from other sports organizations in the United States and internationally. The position provides real-time operational support for local-market live and video-on-demand direct-to-consumer access through NBA.com and the NBA App, assesses live-stream quality using operations tools, and helps mitigate issues. It also supports product and content decisions through research, actionable insights, reporting, and performance analysis, while collaborating with internal product, engineering, content, broadcast, and other teams.
Requirements
- Bachelor's degree.
- Strong analytical skills and attention to detail.
- Experience creating reports and presentations.
- Familiarity with digital analytics and evaluating website and app performance.
- Passion for delivering high-quality online, mobile, and application experiences for sports fans.
- Comfort proposing ideas to internal stakeholders and business units and collaborating with design, technical, programming, marketing, and sales teams.
- Active user of digital products.
- Familiarity with web, mobile web, iOS, Android, game consoles, and connected TVs.
- Knowledge of and passion for basketball.
- Willingness to learn and master multiple digital products.
- Strong research and analytical skills.
- Good multitasking and project management skills.
- Ability to work in high-pressure environments.
- Knowledge of the current digital sports landscape.
- Familiarity with premium sports packages inside and outside the NBA.
- Excellent communication and interpersonal skills.
Nice To Haves
- Knowledge of digital analytics and visualization tools such as Adobe and Tableau.
- Experience with incident-management or customer-support tools such as Jira, ServiceNow, OpsGenie, Zendesk, or New Relic.
Responsibilities
- Monitor live NBA, WNBA, NBA G League, and NBA 2K League games across digital products.
- Execute incident-management procedures, including issue intake, triage, mitigation, escalation, and stakeholder management throughout the lifecycle of issues affecting NBA-owned and operated digital products.
- Provide real-time support to NBA team operational representatives and stakeholders for live and video-on-demand direct-to-consumer access for local-market NBA fans through NBA.com and the NBA App across supported devices.
- Generate reports for new initiatives and features supporting NBA team-integrated and locally accessed direct-to-consumer live and video-on-demand streams.
- Use live game operations tools to assess live-stream quality and perform manual overrides to help mitigate potential issues.
- Conduct quality control of NBA, WNBA, and NBA G League digital products across web, mobile web, iOS, Android, and connected devices.
- Address or highlight business issues involving NBA, WNBA, NBA G League, and NBA 2K League digital products.
- Communicate and collaborate with internal product, engineering, content, and broadcast teams about product issues.
- Research new digital technologies to support innovation opportunities across NBA, WNBA, NBA G League, and NBA 2K League products.
- Identify product and design flaws for Product Development teams to address.
- Evaluate and report on digital offerings from other sports organizations domestically and internationally.
- Assist in producing actionable insights to support product and content decisions.
- Own data-driven research projects for a variety of digital products.
- Create reports on key initiatives and overall product performance.
- Monitor message boards and social media and report positive and negative fan feedback about products.
Benefits
- Medical benefits may be available to employees and/or eligible dependents, subject to role eligibility.
- Short-term disability benefits may be available to employees and/or eligible dependents, subject to role eligibility.
- Mental health coaching or therapy may be available to employees and/or eligible dependents, subject to role eligibility.
- Sick time may be available, subject to role eligibility.
