Center Operations Director (Float) (Associate) - Houston, TX

ChenMed • Houston, TX

4d • $83,638 - $119,482 • Onsite

About The Position

The Associate Center Operations Director (Float) is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture, including teammate turnover and engagement. The role has primary responsibility for day-to-day center operations and direct supervision of employees. The Director ensures the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met. This position floats among centers within the market as needed and requires flexibility to work evenings, weekends, and/or holidays.

The role improves patient access and satisfaction by optimizing appointment-slot utilization and quality, promoting team availability and accessibility, managing patient disenrollment, and coordinating care for patients without assigned primary care providers. It also develops a positive, collaborative center culture, plans staffing to meet operational and patient needs, oversees onboarding of line staff, and supports teammate retention and career growth. The role uses performance data to inform decisions and exercises independent judgment. Other duties may be assigned or modified at the manager’s discretion.

A bachelor’s degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline is required; additional experience above the minimum may be considered in lieu of the degree on a year-for-year basis. Candidates must have at least five years of related experience in a medical clinic, hospital, or similar environment and at least three years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated environment. The posted annual salary range is $83,638–$119,482, with final compensation dependent on factors including experience, education, and geographic location. The position may also be eligible for bonuses or commissions. ChenMed describes its compensation, benefits, career development, advancement opportunities, and work-life balance as employee offerings; benefit details are linked in the posting.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline, or additional experience above the minimum in lieu of the degree on a year-for-year basis.
• At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
• At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
• Ability to build relationships and foster collaboration and mutual respect among staff, patients, and external partners.
• Strong business acumen and data-driven decision-making skills, including analyzing key performance indicators and metrics.
• Ability to develop and implement strategies to engage and develop team members and promote a positive work environment.
• Knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures.
• Understanding of applicable regulatory standards and local, state, and federal laws, and where to find information about standards and interpretations.
• Excellent critical reasoning, decision-making, and problem-solving skills, including assessing risks, preventing future issues, and resolving recurring defects.
• Strong organizational skills and attention to detail; ability to manage multiple tasks, short deadlines, frequent interruptions, and shifting priorities.
• Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Fluency in spoken and written English.
• Ability to exercise independent judgment.
• Flexibility to work evenings, weekends, and/or holidays and travel to centers within the market as needed.

Responsibilities

• Oversee day-to-day center operations and directly supervise employees.
• Improve the overall patient experience by implementing best practices and responding to patient feedback.
• Optimize appointment-slot utilization to maximize patient access and operational efficiency.
• Maintain appointment-slot quality while balancing availability with patient needs.
• Ensure the team is available and accessible to patients, reducing wait times and barriers to care.
• Monitor patient disenrollment rates, identify causes, and take steps to improve retention and continuity of care.
• Identify and manage orphan patients who lack assigned primary care providers to support continuous, coordinated care.
• Cultivate a positive, collaborative center culture and implement initiatives to improve staff engagement and morale.
• Develop and execute workforce-planning strategies to ensure adequate staffing for patient needs and operational demands.
• Oversee onboarding, training, and support for new line staff.
• Implement strategies to improve teammate retention and reduce turnover, fostering an environment supportive of long-term commitment and career growth.
• Travel to centers within the market as needed.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The posting refers to comprehensive employee benefits and provides a link for benefit details.
• Career development and advancement opportunities.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager