Associate Center Operations Director (Float - various locations)

ChenMed•Ashburn, GA

4d•$83,638 - $119,482•Onsite

About The Position

The Associate Center Operations Director is responsible for day-to-day center operations, including center performance, scheduling optimization, patient experience, and center culture. The role includes direct supervision of employees and accountability for meeting the needs of the center, its physicians, clinicians, care teams, patients, and visitors. This position floats across various locations. The director works to improve patient satisfaction and access, optimize appointment-slot utilization and quality, manage disenrollment and orphan patients, and build an engaged, collaborative center culture. The role also oversees workforce planning, onboarding of line staff, and teammate-retention efforts. The position requires independent judgment and flexibility to work evenings, weekends, and/or holidays as needed. ChenMed is a family-owned and physician-led healthcare organization focused on improving care and well-being for seniors. The posted annual salary range is $83,638–$119,482. The position may also be eligible for bonuses or commissions. The company describes its employee offering as including comprehensive benefits, career development and advancement opportunities, and work-life balance; details are linked on the company benefits page.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
Ability to build relationships and foster collaboration and mutual respect with staff, patients, and external partners.
Strong business acumen and data-driven decision-making, including analyzing performance indicators and metrics to identify improvement areas and track progress.
Ability to develop and implement strategies that engage and develop team members and support professional growth and job satisfaction.
Knowledge and understanding of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of applicable regulatory standards and local, state, and federal laws, including where to find information on standards and interpretations.
Excellent critical reasoning, decision-making, and problem-solving skills to assess situations and risks, find solutions, prevent future issues, and resolve recurring defects.
Strong organizational skills and attention to detail to manage multiple tasks, short deadlines, interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, and other word-processing, spreadsheet, database, email, and presentation software.
Fluency in spoken and written English.
Ability to exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays as needed.

Responsibilities

Improve the overall patient experience by implementing best practices and addressing patient feedback.
Optimize appointment-slot utilization to maximize patient access and operational efficiency.
Maintain the quality of appointment slots while balancing availability with patient needs.
Ensure the team is available and accessible to patients, reducing wait times and barriers to care.
Monitor and manage patient disenrollment, identify causes, and take steps to retain patients and improve continuity of care.
Identify and manage orphan patients without assigned primary care providers to support continuous, coordinated care.
Cultivate a positive center culture that promotes engagement and collaboration, including initiatives to improve staff morale and engagement.
Develop and execute workforce-planning strategies to adequately staff the center for patient needs and operational demands.
Oversee onboarding of new line staff, ensuring comprehensive training and support.
Implement strategies to improve teammate retention and reduce turnover, fostering a supportive environment for long-term commitment and career growth.
Directly supervise employees and manage day-to-day center operations.
Perform other duties as assigned and modified at the manager’s discretion.